Crystal Suites

Property was ok. Rooms were clean. If you are on a budget; this works well; amount of space is sufficient. The area is apparently a high valued area as there is a Four Seasons across the street, a Sheraton on the Corner, a Fairmont on the other corner, and a Brand new Ritz-Carlton being constructed next door.

The room was not well prepared;it was very cold,they should warm it before few hours at least! Breakfast was poor Location was inconvenient (they can’t do any thing of course!)

This hotel is a little worn out. It definitely needs some updating. We had to switch rooms twice because the heater was not working in the room. I would not recommend this hotel.

Very nice and comfortable hotel. Good location surrounded many hotels. All employees is very nice and polite and willing to help. Chef Shukri and Ihassan make excellent breakfast. Tasty food and excellent cake's. Recommended

I’ve been there for the first time , it’s a different country for me , I mis say Amman it’s wonderful and all the states around. This hotel it’s comfortable , clean nice view of the hood around, I remember the staff I’m Mexican so it’s difficult to find an answer with different culture , this guys at front desks (sorry I don’t remember their names) they are very professional and servicios I feel comfortable with them and his great service. They helped me to go to Aqaba then Petra and another beautiful places like Dead Sea or the king road. The word thing Is that ive to paid for the WiFi, Isn’t fancy, it’s perfect to rest .. like home

We stayed there for 5 days for attending a conference in Amman. It was 4 of us. It is located in a nice area and the place was nice and staff we’re helpful The cleaning staff were quite professional, they did a good job and we never had a problem The breakfast buffet was nice. The chef and his team were really good All in all, it was a good bargain and our experience was a positive one.

We booked a 2 bedroom apartment at Crystal Suites. The rooms were clean and tidy, the living room was cozy and the bathrooms were very neat and well kept. The staff are friendly and paid attention to details. We informed the receptionist that we want to have an early breakfast the next morning and he arranged with the chef to serve us breakfast one hour earlier than their usual serving time. Its in a quiet area and close to many restaurants, accessible to taxis as well. I highly recommend this hotel to anyone visiting Amman.

Poor accommodation... internet of bad quality. Instant coffee. No cereals and waiting staff were not friendly. It tool a very long time for hot water to come through to shower in the morning . The hotel charged us 40 dinars to collect us from the airport when in fact taxis are way cheaper than this. Avoid by all means.

The room is clean, but only down side is that our window is faced to the main road. There were too many traffic in the whole night that made me can not sleep.

The service they offer is inconsistent with their claims. My partner and I could not use their WiFi to conduct our business the very first night of arrival. They claim their WiFi has limited bandwidth capacity. What hotel in the 21st century doesn’t have the infrastructure to facilitate messaging? The kind front desk gentleman offered his mobile hotspot so I could communicate with my parties abroad during my vacation. We confronted management through email and Booking service portal as their physical presence was unavailable. Instead of resolving complaints and admitting inefficiency they level accusations against their guests. Additionally, food is disappointingly subpar, was offered unclean utensils at one instance at breakfast and contacting front desk is met with surliness.