Hotel Luxe

Die Lage

Zimmer wurde nicht gereinigt obwohl an der Tür ein Hinweis darauf hang. Frühstück ist nicht frisch, Obst von gestern, trockene Wurst, nur Toastbrot zur Auswahl. Mitarbeiter könnten nicht weniger Interesse an Gästen zeigen

Good location, close to historical city center.

I paid for my room through booking.com well in advance of my arrival, but few days before my arrival I got a message from hotel saying they are not able to get the money from booking. Booking claimed that the hotel did get the money and was trying to charge them 2nd time. What really happened between hotel and booking.com I don't know, I just know that I paid for the room and this should not be my problem. When I arrived at the hotel they insisted that I have to pay again to them directly if I want to get my room. They also promised me that hotel's manager (who I didn't get to meet) will initiate refund process through booking and I'll get back my money there. They said they will take care of it, so I don't need to do anything myself. Almost two weeks have passed after my stay there and there were no news from booking regarding this refund, so I called booking's customer support to check on the progress. They told me they were not aware of any refund being processed, but they offered to initiate dispute for double charge. After I submitted the required data I got message next day saying they will refund me my money and I got it back a day or two later. A little caveat being that when I paid through booking - I got some discount, but I paid full rate at the hotel and in the end refund is for the discounted amount. Long story short - very unpleasant experience due to this. At best hotel is using it's guests as hostages to settle disputes with booking, at worst they are straight up trying to scam their guests. It should not be guest's problem where and how the money went after they paid for the room, hotel should sort it out with booking. Oh, almost forgot, breakfast was pathetic.

Завтрак нормальный,но однообразный, кофе очень хорош

Расширить меню завтрака, добавить свежевыжатые соки и больше свежих овощей

Lage ist top, Personal sehr freundlich und hilfsbereit

Moltissimo la stanza ma anche e la gente che lavorava con loro tutti disponibili

Niente

Very convenient location for trains, ferries and buses. Friendly and helpful staff who were available even though my arrival was very delayed. They also prepared me a delicious special, allergen free breakfast (with advance notification). Comfortable warm room

Saját parkoló,közel a Riva sétány .

Ilyen nem volt.