Pelicano Inn Playa del Carmen - Beachfront Hotel

Os funcionários são muito amáveis e educados. A localização do hotel é perfeita. Foi uma pena haver muito sargaço, por isso não aproveitamos a praia. Não é culpa do hotel, não há nada que se possa fazer.

O banheiro do nosso quarto precisa de reforma (vários azulejos quebrados e o chuveiro goteja). Achei os colchões muito moles, resultando em dores nas costas. As cortinas não são escuras o suficiente, então eu acordava muito cedo por causa da claridade. Não há isolamento acústico entre o quarto e o corredor, então toda vez que alguém passava em frente ao nosso quarto, eu ouvia tudo nitidamente.

Muy bonitos jardines y a pie de playa

Las personas que trabajan ahí son muy amistosas, las piezas y baño muy limpios. Desayuno increíble!! Y lo mejor que queda en plena calle principal pero no se escucha nada en las habitaciones

Nada

This hotel is right on the beach and is near everything you could need in downtown Playa del Carmen. The room was big and clean and we had a lovely terrace with table and chairs and two sunbeds. All of the staff were lovely and happy to help. Right outside the hotel are bars, convenience shops and restaurants. The hotel is a 5/10 minute walk to the ADO bus station that takes you to Cancun airport in an hour in modern, air conditioned buses. Don't waste your money on a taxi unless you're a big group. We bought our ADO bus tickets at cancun airport when we arrived and it was a fraction of the price of a taxi. Ubers aren't an option from the airport due to local laws and/or local tensions between taxi drivers and uber drivers.

That we had to leave!

Pas grand chose a part le personnel plutôt agréable.

Les sargasses, l'hôtel n'est pas responsable on peut comprendre, néanmoins les odeurs dans la chambre toute la nuit peut être liées également à la climatisation que nous avons dû arrêter dans la nuit pour utiliser uniquement le ventilateur. Le petit déjeuner le pire jamais eu..

Location is excellent. Right on the beach you can to and from the hotel beachside. Staff excellent and feels very safe. Very quiet vibe

The shower, they need to clean the head as the jet of water is everywhere not a comfortable shower

Good location, beachfront

We booked a stay from 9–13 June but checked out after the first night due to multiple issues with the accommodation. Upon arrival, the first room we were assigned was not properly cleaned. There were hair strands on the floor and on the bed, and the floor had visible stains that appeared to be old spills that had not been cleaned. After we complained, the hotel moved us to a second room. The second room was somewhat cleaner, but it still did not meet the standard expected of a hotel room. More importantly, the shower had almost no water pressure. We reported this to the front desk and a staff member was sent to fix it. The solution was simply to open a hidden water valve under the sink. While this improved the cold-water flow, the hot water remained insufficient. After using the shower, the water continued dripping continuously. The only way to stop the noise was to manually close the valve under the sink. This meant having to repeatedly operate the valve whenever we wanted to use the shower or bathroom facilities. I do not expect to crawl under a sink to manage plumbing issues during a hotel stay. Because of the cleanliness problems in the first room and the plumbing issues in the second room, we decided to check out after the first night and stay elsewhere. Unfortunately, the experience became even more frustrating when discussing the refund. The hotel stated that they could not refund the unused nights because the reservation had been paid through Booking.com and that I should request the refund through Booking.com instead. They also refused to refund the tourism fee paid at check-in. When I asked why, the front desk employee said only that a refund was not possible and could not provide any explanation, stating that she had spoken to someone and had been told it could not be refunded. Overall, this was a very disappointing experience.

LA UBICACION Y LA ATENCION

EN VISTA DE LA CANTIDAD DE SARGAZO SERIA INTERESANTE CUENTEN CON UNA PILETA PARA REFRESCARSE YA QUE EL MAR NO ES ACCESIBLE DESDE L APLAYADEL HOTEL.

LA UBICACION Y LA ATENCION EXCELENTE

EN VISTA DE LA CANTIDAD DE SARGAZO SERIA INTERESANTE CUENTEN CON UNA PILETA PARA REFRESCARSE YA QUE EL MAR NO ES ACCESIBLE DESDE L APLAYADEL HOTEL.