Saracen Sands Hotel & Congress Centre - Palermo

After reading several fairly negative reviews I was getting nervous as our holiday approached. However those fears were unfounded, this hotel is a gem. Clean, spacious with great facilities. 4 pools (2 for kids) in 2 separate located to the side and front meant you could choose according to the sun wind and be comfortable. At breakfast there was an amazing choice of fresh fruit, tinned fruit yoghurt, hams, eggs chesses, pastries, cakes, bread and on most days a fresh orange juicer (got busy). Now please understand this is not a UK holiday resort type location, you are not going to find a full English breakfast nor kebab shops, chip shops as you would in England and English is not freely spoken so understanding the food in the local restaurants can be tough, look for those with QR codes that often have online English menus Also, for this hotel we would recommend getting a car if you want to venture further afield, although there is a train station relatively close and we made use of this on a couple of occasions. If all you need is a pool and/or beach then the hotel is ideal given it has its own private beach and sunbed/umbrellas We travelled in May, this is not high season which typically starts in June, so we had no fights for sunbeds but there were a lot of beds avail. The room was of a very good size with a sea view and balcony overlooking the main outside hotel area (room 149). The bathroom was well equipped (inc Bidet) and the shower was excellent. Air con worked faultlessly and the wifi was great. bed was large and comfy, I slept better than I do at home ! the security safe meant our valuable possessions and passports were secure. We could have had the room cleaned every day if we wanted, the cleaning staff worked very hard, thanks ladies. Really enjoyed our stay here, cost for the week was more than reasonable although of course this would change in high season.

only 2 very minor gripes and these really show how good the hotel was in the first place. 1) some labelling on the extensive list of cake/pastries avail would have helped, there was so much choice some often looked very similar and it was hard to know what flavour you were choosing sometimes. 2) The pools close for 21/2 hours at 1pm everyday.

Desayunos fabulosos, la cordialidad de todo el personal se agradece, siempre dispuestos a prestar la ayuda y orientación necesarias. Las instalaciones son muy cómodas, la playa y la piscina son imperdibles. Tomamos un masaje en pareja y fue extraordinario!!! Nuestro objetivo era descansar y desconectarnos y lo logramos!!!

Falta que ofrezcan algún snack salado para acompañar los apetivos de la noche!!

Le petit déjeuner était bon et assez varié , un petit bémol une presse à agrumes pour 100 personnes du coup gil s’attend pour fair jus d’orange, équipement et gentillesse de personnel

La chambre impersonnel très froid pas des articles de toilette et verres en carton Pas de bouilloire

La posizione comoda all'aeroporto ed il mare di fronte incantevole

struttura che da chiari segni di vetustà, poco curata, infissi vecchi, almeno nella zona dove abbiamo soggiornato. La cucina molto modesta benché ben servita di personale

Sehr nette Menschen, völlig unkompliziert

l’hôtel est très propre, aussi bien les chambres que les espaces communs. L’entretien est vraiment irréprochable et cela mérite d’être souligné. L’emplacement est également un vrai atout, idéal pour visiter les alentours et profiter facilement des restaurants, plages et activités.

En revanche, le gros point faible reste le personnel. Nous avons trouvé l’accueil froid dès notre arrivée. Très peu de politesse, parfois même pas un simple bonjour, ce qui donne une impression peu chaleureuse. De plus, lorsque nous avions besoin d’informations ou d’aide, le personnel n’était pas vraiment à l’écoute ni disponible. C’est dommage, car le service et l’amabilité font une grande partie de l’expérience dans un hôtel.

Marcelo #1 (Salvataggio Lifeguard) wonderful man, very helpful with my girlfriend’s ankle injury, made the experience of the hotel perfect. Always a good laugh, would come again just to see him! All hotel staff wonderful

view and room size

hard bed