A Place at the Beach

Unfortunately, when we arrived (after office hrs) due to long travel, our room packet was not in the drop box. We were tired, exhausted and just wanted to start our vacation. It turns out that they gave our room to someone else who apparently had the same first name. Only person onsite was a security guard who was only 3 days on the job. He didn't have a key to access the other drop boxes to check if maybe it was accidently put in another location. We finally got a hold of a remote manager. She initially offered us a smaller room and I refused. Then she came up with an "emergency" room that they hold for such occurrences (should have offered that first). It was not a great location nor view but we accepted. The rest of the vacation was fine but not a great start and felt we should have received some compensation for our troubles. Never got a follow up phone call either. Customer service and check in process needs improvement as these mistakes shouldn't happen these days. Not sure if I will stay here again.

The family atmosphere

Easy check-in procedure and staff checking whether or not people belonged on the property making it more safe. Great beach access and pool.

Great value in the off season. Pool and hot tub were great. Room was spacious and beach was right there. No restaurants on site, so hav bring your own food ( full kitchen in room) or travel offsite. Wifi was weak, but not bad to disconnect for 2 days. Will book again!

Location is nice

The staff was very friendly

Peaceful, quiet, and easy walk to the beach down the boardwalk

The staff was helpful for any questions I had, first time in the area. Plan on staying here again.

The cleanest! Fun area with kids bc of pool with slide, indoor pool, and play area. Elevator!!

Even when it is not quite Prime Season, everything was perfection. A wonderful place to take a family. It has so many things to do and it is in a wonderful area at Atlantic Beach, NC