Vista LIC Hotel, BW Premier Collection

Le rooftop et la situation géographique était top

Il y a un jour où la chambre n’a pas été faite sinon parfait

Comfortable bed with nice table on one side. Good lighting. Good products in bathroom and shower. The rooftop dining room was delightful with good food from the downstairs kitchen that took a while but was quite tasty. Breakfast is quite good but expensive. Kitchen staff are very pleasant and reasonably efficient. The subway is only 3 of the long city blocks away. We had no view from our room but it was marvelously quiet.

We had to ask for one of the 7 refrigerators that they have for the entire hotel. The staff at the front desk seemed very defensive about a mistake they made on my bill, and were only marginally helpful with getting the towels that we wanted refreshed. We were infrequently greeted or even acknowledged when we returned to the hotel. The rowing machine has been broken since we were there a year ago - why do they keep it? Ice machines are on every other floor. WiFi has no password so is open to problems, but it was reasonably fast. We had to use either a chair or small oval tray-table for the side-table on one side of the bed. There were 5 hangers in the closet for 2 people, and none at the front desk. Hallway carpets on the 3rd floor at least, had quite a few stains.

Готель загалом залишив позитивне враження. Номер повністю відповідав фотографіям на сайті: меблі були не нові, але саме такі, як очікувалося, а щоденне прибирання підтримувало бездоганну чистоту. Окремо варто відзначити чудовий вид з вікна на Нью-Йорк, річку Гудзон, мости та частину Мангеттена, а також бар-ресторан на даху, який може стати справжньою родзинкою готелю за сприятливої погоди.

Перші враження були зіпсовані нічним працівником рецепції, який зустрів мене недоречними політичними питаннями та некоректними коментарями, а також не надав навіть базової інформації щодо розташування номера. Крім того, сервісна підтримка персоналу виявилася нестабільною: неодноразово виникали труднощі з друком документів, а деякі звернення на рецепцію фактично залишалися без належної реакції. Навіть у випадку з посадковими талонами проблему вдалося вирішити лише після кількох звернень і повернення через декілька годин.

There was one staff member who was extremely accommodating; she even helped provide a fridge.

The elevators were slow and always had an awful stench. The majority of the front desk staff I interacted with were not helpful. When I ran out of toilet paper, I was told they could not give me any and was offered napkins. I had to go to a store to buy some. When I inquired about a late check-out, the front desk attendant told me to ask the front desk attendant, as if that was not exactly what I was doing. I was given a complimentary breakfast, and while it was free, the food was not great.

Lit confortable Personnel sympathique Grande chambre Bien situé

Bruit de l'appareil a glaçon dans le couloir que j'ai du éteindre la nuit

⭐⭐⭐⭐⭐ I had a fabulous stay at this hotel. From the moment I arrived, I felt welcomed and cared for. I would especially like to recognize the morning chef and Lourdes, whose kindness, warmth, and attention made me feel right at home. Every morning started with a smile and outstanding service, making my stay even more enjoyable. I also had the pleasure of celebrating my birthday during my visit, and thanks to the thoughtful care and hospitality of the staff, it turned into a truly wonderful and unforgettable experience. I highly recommend this hotel to anyone looking not only for comfort and great facilities but also for exceptional customer service and genuine hospitality. Thank you for making my birthday so special and creating such beautiful memories! 🎉❤️🏨✨

Very convenient and love rooftop restaurant.

Wish pricing was more competitive