Résidence Club mmv Isola 2000 Les Terrasses d'Isola

We arrived at the hotel to find the following problems: 1. No bedding until late evening 2. No curtains in bedroom 3. No working TV. 4. No bath plug 5. Dirty room that had no been sufficiently cleaned. 6. Dishwasher not plumbed in and tested 7. One half of sofa bed broken. .... While most of these problems were resolved it took until mid-week to get a satisfactory resolution. What compounded the problems is that the reception is only open from 09:00-11:00 and then opens again at 16:00 ( although there is an emergency number..). Unfortunately, we were not the only residence with issues and every day as soon as reception opened then was a large queue of unhappy residents complaining of similar issues. During the week the Jacuzzi was completely out of order. Even in the bar the espresso machine was out of order. The bar area is also only opened when staff are present and so if you need to use WiFi out of hours you have a sit outside the lounge in the small reception area - no wifi in rooms. The staff were clearly overwhelmed and did their best. I completely blame the owners of this establishment - it's disgraceful and we will never return to this hotel... It's a real shame because the hotel is quite modern and wouldn't need much care to make it a nice place to stay in Isola. Aside from this, Isola 2000 has greatly improved over the years and we had a brilliant skiing week. The snow was fantastic and if you want a great meal we highly recommend the Cow Club...

The location of the C2A is excellent with lovely views of the mountains and resort. We booked a ‘2 - room’ apartment, this was actually 1 room with a sliding door between the living-room and bedroom. When the sofa-bed in the living-room is converted to make 2 single beds there is no room to walk around and the only place to sit is at the small dining table. Travelling with two teenage children I would book the 4 - 6 persons room next time. The biggest disappointment with the accommodation was the fact that the swimming pool, hot tube and steam room were all closed during our stay. When you travel during February you don’t expect the facilities to be closed for repair!

Very clean, recently refurbished apartment with everything you could possibly need, including a dishwasher and 2 bathrooms and 2 toilets (only draw back was we had to make beds on arrival). Couldn't fault the apartment at all and had excellent views of the slopes. Ideal location, although quite an incline to walk back up after a day skiing, but we used locker facilities nearer to the main station so we didn't have to carry skis and boots up the hill. Reception always extremely busy as only manned between certain hours. We booked this accommodation specifically as they have a pool and spa, however this was out of action for the whole time we were and there were a lot of upset families with children. On several occasions the lift was also out of action, including the last day when we had to carry our bags down from the 6th floor.

Good location, clean, good facilities, would definately recommend.

The staff at this obviously new hotel/apartments were very friendly and helpful throughout our entire visit. From checking us in early to extending our check-out late for free, they were fantastic. They even gave us an extra room because a couple from our party didn't want to share, even though they knew the sleeping arrangements before we left England. The C2A is basic but cheap and clean. The location isn't the best as it is a short walk up hill but I have stayed in much worse locations in Isola. Overall I would recommend the C2A over my three previous locations in this resort purely on it's clenliness and friendliness. This is "cheap n cheerful" accomodation and you get a lot more for your money than most of the "cheap n miserable" places I have stayed in French Ski resorts.