Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area

Pet friendly. Good breakfast. Friendly staff. Very clean, quiet, and comfortable. Convenient to the highway. Restaurants and gas stations are nearby.

Extremely friendly and accommodating staff! Conveniently located to the events we had planned and very tasty breakfast!

Great stay. Check in was great and the staff gave us great restaurant recommendations with discount cards. Pool area and gym were nice and clean. Lots of options at breakfast. Close to Starved Rock and Main Street area of town. Would stay again.

Room was a little outdated. Typically hotels have room lamps with USB connectors for charging your phone. This hotel did not. Aside from that we had a nice stay at this hotel. Breakfast was good. Both cold and hot food selections.

The staff was friendly and the room wwa comfortable. The reason for the lower rating? While there was a hot tub near the swimming pool, there was a paper sign covering the control that statet the jets were not operational and it appeared that sign had been there for awhile. For the price of the room, this was something we should have known before booking. While not the most expensive place in town we could have chosen it was considerably more expensive than several other hotels in the area where we have stayed previously (those unfortunately had no rooms available).

Our room was very quiet; bed was very comfortable,staff was very friendly

Overall we had a nice stay, the staff was extremely friendly and helpful. The room had a weird odor, I am guessing possible from new carpet. The beds were comfortable and the room was clean. The pool is pretty small and was super warm. The hot tub was also out of service. Breakfast left a little to be desired, very institutionalized style food.

Property served its purpose - somewhere to safely lay our heads for the night. However; I can’t say it was worth what we paid. A/C in our room did not work properly. When brought to the front desk’s attention, I was told, “Thanks. Have a nice day.” Any sort of empathetic response would have been appropriate and appreciated.