Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area

My stay here was pleasant. It was very clean; no bad smells. The staff was wonderful. We came here for my sister’s 50 th celebration and the staff surprised her by leaving in our room a written card signed by all of them and gave her a few extra treats. So sweet.

There was no internet service the 22 hrs we were there & hadn’t been any in 2 days prior to arrival. Working on it. This should have been said at check in. We had to go to front desk an inquire how to get on. No discount given. UNACCEPTABLE.

Property was very clean and staff was friendly. Good breakfast provided.

The bed was very uncomfortable for me.

Room was quiet and beds were clean and comfortable. Room bathroom was clean. Coffee was good and made early at 5am. Lady staffing the dining area was friendly.

Plastic wrapped coffee cups were a bit a nuisance for morning. Bathroom off the dining area was not clean - waste bin full, floor dirty.

We checked in late night. The sheet was dirty and found blood spots. The front desk changed our room, but that was so discusting experience.

Room had not been cleaned, remade the beds with dirty sheets and dog hair on it. Moved rooms to a clean room but it smelled musty and moldy.

The shower and the bath tub have an issue, it was not working properly.

Off the highway

The room was incredibly dirty and the bed was making us itch. We had to wipe everything down with a Lysol wipes. Charging $50 for a pet fee given the state of the room is ridiculous. When staying at a Fairfield inn, remember you are staying at a franchised location not a real Marriott property.