Be Playa Hotel Boutique & Rooftop Bar - Adults Only

my room needed a better air conditioning system and the glass doors squeaked too much, They need to change the towels, they are already very used

DON'T STAY HERE! I HAVE BEEN TO PLAYA AT LEAST 20 TIMES AND THERE ARE BETTER HOTELS FOR THE MONEY. ROOM HAD BROKEN A/C AND IT WAS A FIGHT TO GET A NEW ROOM (8 HOURS AFTER I CHECKED IN!) POOL WAS DIRTY, I DID NOT FEEL SAFE LETTING MY DAUGHTER SWIM IN IT. ROOM HAD OLD BROKEN TILES IN BATHROOM AND I HAD TO GO DOWNSTAIRS TO GET BATHROOM TISSUE - NO PHONES TO CALL TO ASK FOR ANYTHING. CHECKED OUT A DAY EARLY.

Our room did not have any water pressure or hot water. When we asked the front desk lady she told us a pipe had broken and she was very rude. She told me i would just have to deal with it and that she can't control the weather. We asked for a refund and to check out or our room and they refused to give us any compensation. We were in the room for less than an hour and didn't touch anything. The management at this hotel is very poor. She even admitted to knowing about the problem before we checked in and she didn't say anything to us.

It was a nice stay

Great location - excellent access to all of Playa del Carmen’s activities but still not overly loud. Great place!

Nothing

Great location, very comfortable rooms, delicious breakfasts, extremely kind and helpful staff. And generally good wifi.

Nothing

My wife and I love this beautiful hotel and the front desk staff was extremely helpful with all of our needs. Restaurant staff was wonderful. The rooftop needs a little more variety with music, not just techno all day and night. Other than that just wonderful.

We thought the hotel was overall excellent. It's located in the best part of the tourist area, beautiful clean rooms, and excellent service. If you're looking for nightlife, this is also a great spot. The outside noise did not bother us at all. We would definitely stay here again.... Note for hotel: We did not try the free breakfast, as we found it very limiting, and the pool appeared a little dirty when we were visiting... But it could just be from the extreme heat ;) We will definitely stay here again.

The room is very good, but very bad communication and not good attitude for son employees

I already was in the hotel some years ago. It is well located and still as good as I remembered. The room was big with a nice Jacuzzi and the staff was really friendly. Loved the pool on the roof. Breakfast was nice with enough options.

A little problem with warm water. It is cool to have a Jacuzzi but wasn't able to use it that much as most of the time I had cold water. Same for the shower. I had breakfast included, and it's okay for me to leave some tips to the staff, but this should seriously be included in the breakfast price. The feeling isn't the best to start the day stressing over tips.