Be Playa Hotel Boutique & Rooftop Bar - Adults Only

The location and architecture are good, the night receptionist was exceptional

The hot water supply was inconsistent, and on one occasion, there was no water at all. The Jacuzzi, unfortunately, couldn't be utilized due to water issues and lack of cleanliness (sand on it). Tge bed is old not comfortable. The room had dust on the lighting, under bed and bed tables. The towels provided were thin and quite worn-out. The pool is not appealing for swimming, particules floating on it and the rooftop is quite empty the hole day. A rusty hanger ruined my shirt. Couldn’t get my breakfast last day at 8 a.m after 20minutes of waiting, not even a coffee. It was way bellow the comfortable and relaxing stay i was hoping for on the end of my Yucatan trip

Hotel is nice and comfortable. The hot water stopped working the 2nd day. The hotel management said that they’ll issue a refund for that night. However, they went back on their words and didn’t give even a penny back. Terrible service

Very good location

Only cold water available. During the whole stay they have had problems with the boiler system… a shame due to the daily fare

If you are ok with arriving to no hot water & not being given the room you booked, staying here is for you. If you are ok with noise from the club until 4am, this is for you. They did move me rooms due to lack of hot water& shower had a missing door. pool is nice. Breakfast looked good- didn’t have any. Coffee- mediocre. Rooms-old. Staff- lady & older gentleman , kind.

Everything. Im a loyal customer for 3 years now and I am always very happy there. Be aware that not all rooms have a balcony, jacuzzi, or even windows facing outside, be sure to not book standard!

Accidentally booked the standard room instead of the sweet. Do NOT recommend those, what a shock. Nothing according to my expectations (I am staying in Be playa for years now) as it has no balcony, no jacuzzi, the shower has no privacy (in case you're sharing a room) no natural light - surprisingly bad. When realising my mistake quickly requested an upgrade.

Fantastico

Located at great location. It is the only pros that i can remember. It is definitely not a good option for families. Maybe ok for couples since there is a club next door playing music till early morning. Hotel itself shows its age. We didn't have a door on the shower for example.. Hot water was always in hesitation to flow or even exist. Very poor lighting.

Location was great. Very friendly staff.

The bathroom and toilet needed more cleaning. Pool area was often not being cleaned, and tables were sticky. Pictures did not appear to be current.

I liked the location and the room was very spacious

In general, it was a good stay, but the main desk staff has to be more attentive because I was waiting for 20 minutes to make the check-in. Hotel facilities need renewal, you can tell over wearing on some details for example the mirror in the bathroom had stains from use..