Be Playa Hotel Boutique & Rooftop Bar - Adults Only

The rooftop bar was never opened during my stay. The administration kept telling me the bartender should be there but it wasn’t.

AC was broken. Tub was broken. Very very noisy well into the night. Couldn't open patio door because if noise which made the broken AC even worse. Comfortable bed and nice shower. Otherwise wouldn't return.

I must be stay some days in the area because of the hurricane berly. I made the reservation like 2 pm and I come to the hotel like 5 pm. In the whole area was no electricity. Also not in the hotel. Some hotels had an electric generator but this hotel not. So they didn’t know about my reservation. And also without electricity I was not able to stay in this hotel. The lady at the front desk told me, to cancel I must write via booking. 1 hour later I wrote the hotel in booking a message. So for me no problem because this was not the fault. I left the area and to get internet connection and I called some hotels to ask if the had electricity. I found one and a booked it also here in booking. 3 days later the hotel answered me that a must speak with the costumer service of booking, because they are charged the money. I called them and the told me they will speak with the hotel. 1 day later I got an answer of the Costumer service of booking, that the hotel told them that they had electricity and all services worked normal and I have decided to go. After this I wrote an other message to the hotel but I never got an answer.

Furniture was old, small tv, found roaches, noise from music on roof and no second lock on doors.

Construction on every floor, paint smell and construction noise at the rooms, breakfast is horrible, most days the kitchen is closed at morning and they can make only coffee, waiting time for omelet is about 40 minutes!

Great place to stay at, everything walkable from the hotel. We have stayed here a few times. The breakfast is exceptional.

I am even surprised that Expedia keeps this hotel on its list, let alone advertising this hotel as a four-star hotel. This is completely false advertising. The hotel is terrible in both cleanliness and condition. It is dirty, with cobwebs (that were not new) and cockroaches. I booked it in a rush, trusting that it was a four star hotel. If there was any rating less than edible, I would have chosen it. I called Expedia immediately after one night, and they reimbursed me for all expenses once I showed them pictures of