Orsett Hall

Waiting staff were very nice and friendly.

Very tired. Expensive for the room in the state it was in.

Beautiful landscape and garden areas. The room was attractive with ample storage, plenty of towels and a comfortable bed.

We arrived earlier than anticipated and the receptionist directed us to the cafe which was away from the main building. The cafe was ok, but needs some updating as the tables were shabby. Two young lads were serving and although they looked clean, their clothing looked shabby and their footwear was grubby. It didn't seem like they had any training in terms of customer service. I felt a little sorry for them. There was an older man who was buzzing around and checking tables. He was pleasant, polite and acknowledged us as we would expect as customers. The food wasn't that great we ordered fish and chips, I can't describe what the fish was.or how the batter was created but it was incredibly crunchy. There was a huge amount of batter with hardly any 'fish' The check in process should be simpler. The reception area is quite a trek from the bedrooms- they were in the same building as the cafe. So if we had been told that it would have been helpful especially as we luggage and have mobility issues. We were disappointed that there was no offer of help. The reception staff didn't seem pleased to welcome us, they lacked enthusiasm. As we checked out I was asked about the stay and I said it was ok. There was no attempt to find out why it was just ok, just an acceptance. I want this feedback to be taken as constructive to help improve a customer experience. I expected more.because I've stayed in Premier Inns that have a higher standard of hospitality and are cheaper.

we have just found a fantastic little getaway only 50 mins from London lovely rooms, really excellent food and very welcoming staff, just to find its closing for total refurb. We will return

We have stayed here a few times and absolutely love it. The main thing we love is just how lovely and friendly all the staff are. Nothing is too much trouble. Other than that it's the comfortable rooms, the beautiful grounds, and the delicious food.

To hear that it will be closing in July to be redeveloped into a spa.

Would go back next year if available staff were friendly food was good and room was nice.Just minor issues with organising staff in bar and breakfast

It was disappointing that the spa facilities were closed; however, we made the most of the relaxing room while we waited for our treatments. The staff who provided the treatments were amazing and very accommodating, especially as we were a large group. Amanda, the manager, brought in extra staff to ensure everyone's treatment. Thank you, everyone, for making our experience so pleasurable.

While the building is impressive and generally clean and calm, this has the feeling of a failing hotel. Some of the staff are good and our room was large and comfortable - although there was only one chair in the room. Dinner was OK - not a huge amount of choice, but with some standard restaurant offerings. There was no imagination to it, though, nor anything that really appealed to a foodie. The quality of the food was OK without being outstanding. However, breakfast was awful. It was all buffet - including get your own drinks. But the range of food was very unimpressive - no yoghurt, little fruit and no cold meats. The ‘hot’ food in the warmers were not only not warm, but had clearly been in them for hours. I asked for poached eggs on toast and was told I would have to do my own toast: when I pointed out that either the eggs or the toast would be cold, the waitress was totally uninterested. When the eggs appeared - swimming in water - by the time my toast was ready the eggs were lukewarm. A really poor example of customer service and care for food. I will not be returning.

レストランが美味しかった

エレベーターが修理中で使用できなかった

Stayed there for one night but would definitely stay again for longer! Quiet secluded area and staff were lovely