Orsett Hall

We chose to stay at Orsett Hall to celebrate my Mother's birthday. She doesn't love to travel far so the 30 minute journey from Southend was ideal. We booked the Sartoria suite and another double and the suite was the perfect size for the four of us to relax in before and after dinner. Dinner in the Garden brasserie was very nice as was the breakfast buffet the next morning. The staff were all very friendly and helpful. The grounds are also lovely. Will definitely return for another stay soon.

Clean , well decorated, good helpful staff . Good breakfast and food . Bedrooms were well decorated and comfortable however the bed was not to my liking . We stayed in a room over the cafe and it was lovely and quiet .

Bed was too soft you rolled into the middle . Room was too hot on first night , couldn’t work out the air con . By second night we were ok .

The staff were all lovely especially in the Sartoria area. This review is more about the Sartoria rooms and Cafe as that is where we spent all of our time. The food in the Cafe was perfect, well presented and a good price. The decor in the cafe was lovely and modern. The room in Sartoria was lovely, spacious, clean, everything worked as it should. A comfortable experience.

WE CHOSE THIS HOTEL AS ITS A SPA HOTEL - THE FACILITIES WERE CLOSED 2 DAYS BEFORE OUR VISIT!! We recognise these things happen but the hotel were completely unwilling to consider any concessions to compensate for our disappointment. No upgrade, no price reduction, no breakfast thrown in, not even a free drink with dinner. I had a whole day with my daughter and facilities advertised were not available. Very poor. Also the material in the room and sent out begore conflicts on times of restaurant / cafe openings. Cafe stops serving at 530 not 9pm as in the material. The Brasserie is open Mon & Tues evening despite email saying its closed. Reception were not interested in being informed of errors.

It was a comfortable and peaceful experience, though you might be a bit disturbed by noise t night..

Lovely location. .reception staff not overly friendly, we said kept awake by a humming noise like a generator but not interested, said would get back to us but they didn't, walls so thin could hear person in next room coughing like they were in our room with us!

This visit to Orsett Hall was one of the worst visits we have ever experienced. We have been frequent visitors to Orsett Hall for the last couple of years so fully expected to receive the same first class treatment. On the day of our arrival the car park was pretty much full but we managed to park the car. Checked in ok, room was ok, albeit the towel rail was not working. What the reception staff failed to let us know, out of courtesy, was that they would be hosting 2 separate evening receptions for 2 separate weddings which took place that afternoon within the grounds. That evening, we could not get in our car as we were unable to open the doors due to the close proximity of the cars parked either side. The noise levels. Despite being on the second floor, the music was very loud until it ended at midnight. Just to make matters worse, the young couple in the room next door to us seemed to be having their own party which included a lot of sniffing and coughing!!!! This went on until gone 3 a.m. !!!! On day 2 of our stay, due to the lack of sleep the night before, we placed the Do Not Disturb sign on the door. We were rudely awoken at 8 a.m. by the constant door slamming of guests staying in the rooms along the same corridor where we were. This was followed by exceptionally loud speaking by the guests. This went on for 3 hours!!! We finally opened the bedroom door to be greeted by a home made "Film Crew" filming a young girl in a dress. Filming was then abruptly halted and we marched through their filming as this was the only way out of the room!!!! Unfortunately, the food used to be very good with a lot of choice. Not sure what has happened since our last visit, but the menu has been scaled down by two thirds with very little choice. The breakfast is now a buffet - it is no longer a 'cook to order' which was so much better as the choice was there to have and you could tailor the breakfast if needed to suit your preferences. The only good thing about this visit was the exceptional spa treatments we received from the beauticians. This is something that cannot be faulted. Disappointed though by the lack of pool (we were told this had been closed for sometime and is closed for the foreseeable future). All in all, a lot of money was spent for a 2 night stay in return for a very poor service from the hotel and the staff. We understand the hotel is soon to close for refurbishment as it has recently undergone new ownership but from a personal point of view, the changes are not for the better and the staff seem to have lost their mojo. Undecided as to whether we will return once the refurbishment is complete.