SpringHill Suites Houston Baytown

On Thursday, November 21st, my employee stayed at the SpringHill Suites in Baytown. Let me say our experience was less than acceptable from an associate of the Marriot Corporation! We experienced faulty facility issues and when they were presented to the manager MS. Blake, she was very rude in her responses. From accusing us of making the issues up to hanging up on me when I had to reach out to her again after requesting her to call me when she gets in at 10:00. We had no hot water in our room and when I brought it to the attention of the front desk, asking for the manager, they identified they were having issues with the boiler. MS Blake flatly denied any boiler issues, even though her employees were the ones that brought it up. So Lie to me, accus me of fabrications, and then hang up on me when I finally get her on the phone. MS Blake lacks customer relation etiquette and is frankly a LIAR!

Nice place. We will definitely be back. So close to the San Jacinto mall. Our favorite restaurants like Texas Roadhouse. What a burger. Dennys. Starbucks. Marshall’s. Everything within a few blocks. Nice clean rooms. Love the shower separate from the toilet area. Love the comforter. Pillows. Wish hotels would use Keurig because I always pack my favorite coffee pods but can never use them.

This hotel didn’t want to accommodate us

Restroom was not ideal doors were see through so if someone went to restoom while everyone was asleep the light made whole room light up toilet was in room shower in another ..the hearing accesible room was not working..housekeeping knocked on my door twice before 11am so disappointed..try ignoring 2nd time but they just walked in..we wont be back to this place

Loved it

The check out lady was really nice Room was clean Property was clean No problems

It was right next to the highway and very easy to find in the middle of the night .

Comfy beds

Very clean.

The consistent Quality of Marriott’s Springhill Suites Chain is what all Companies have been striving for since technology began providing accurate representations of Hotel chains true worth. Through varying economic periods Marriot has found the correct product or products and you can be assured of a fantastic room and quality Representatives at any location. I have travelled fm east to west and north to south always basing my next stop on a Springhill location. Benji FOG