Hyatt House Charlotte Center City

The bathroom floor felt sticky, but everything else in the room was clean. The area is just rough now, very close to the bus station and honestly we didn’t feel too safe walking around.

The property’s location was perfect for my trip. I was in town for a concert, and the close proximity to the Spectrum Center made getting to and from the event extremely convenient. The hotel was clean, well-maintained, and close to restaurants and attractions. I was pleasantly surprised with a room upgrade upon arrival, and the valet service was seamless.

The only issue I experienced was that the air conditioning in our suite was not working properly. Maintenance did not respond as quickly as expected. However, the front desk staff was very empathetic, professional, and worked to make the situation right, which I greatly appreciated.

Great staff very friendly and informative.

Nothing

Hotel seemed fine though hot in the lobby bar area

I paid and was confirmed for a room with two queen beds and was advised upon arrival. They only had room rooms with a king and pullout sofa. That means one person in our party had to make their own bed on a sofa bed and sleep terribly. Would not say at this location again for this reason. They know how many rooms with double queens they have; over booking should be a non-issue.

proximity to restaurants and events

the a/c was out downstairs and it was hot in the hotel lobby. The room was old and out dated, the water didnt get hot enough, the mattress was old and tattered

It is well located

The service of the front office could be better

Everything. Great staff, location, facilities.

Nothing

Great location, close to everything

Parking was a little steep