Comfort Inn & Suites near Bethel College

The check-in went well, but when we got to the room the HVAC unit was on Cool and the thermostat was set to 60 degrees! When we changed the unit to Heat, the room quickly filled with a foul odor that made it smell like the room had been smoked in - not acceptable! In the morning I went to fill our small ice chest, but both (all) of the ice machines were out of commission - no ice for customers anywhere in the hotel. The front desk attendant basically conveyed a "well that's too bad for you attitude," instead of offering a real alternative solution. Again, not acceptable! On a positive note, the hotel was fairly quiet and the free hot breakfast bar was pretty good, although there was no fresh fruit (apples, bananas, etc.) available.

Staff is friendly, however the room could use some improvement ( some lamps did not work and tub drainage is slow). Other than that, the location is convenient and we enjoyed our stay. The free breakfast and free parking is great!

Had to call 3 times to check if feather free bedding was available. Got 3 different answers and no call back from a manager when I requested one. ALL ice machines are broken and the front desk clerk stated they were not fixing them because the parts were too expensive. Not a very friendly welcome, zero customer service skills.

I didn’t like it we didn’t get good service

It was not clean

Good

Place was dirty, rooms had bad odor smell and had mold from water leaks. Bathroom sink backed up...

Great clean place to stay

The location was perfect for our needs. Easy in and easy out. The staff was friendly and very helpful. Jordan deserves the kudos!

Some things seem beyond their practicality, age wise. New faucets and a refinish on the tub would be great. Clean the shower heads with CLR to get rid of buildup and allow a better shower.

Carpets in hallways stained. Shower curtain hung outside the shower so water never got to the shower pan. Water poured out on floor. Tiles on the wall were coming off the wall from the water. Mold on and behind the falling off tiles. Had to put towels on the floor to avoid flooding the bathroom. Asked for extra towels 2 days in a row. They never came. I finally went down to pool and picked up a few towels. Break fast was great. Woman that maintained the breakfast was great! Never stopped working.