Au Coeur du Village

Nous avons adoré la situation, la décoration, l'offre culinaire et, surtout, la gentillesse et la compétence du personnel (tant de l'hôtel que du spa). Petit + pour le parking réservé devant l'hôtel.

Pas un véritable défaut, mais un conseil : vu que certaines suites (la nôtre, en l'occurrence) sont composées de deux anciennes chambres communicantes, j'enlèverais, moi, ces énormes portes devenues inutiles et qui sont juste rabattues. Elles prennent de la place et sont surtout très ... moches, pour un 5 étoiles. P.S. : un petit meuble pour le frigo-minibar ne serait pas un luxe superflu, non plus.

Wonderful staff and great dining options on property.

Welcoming and very comfortable - we had a lovely short break in this lovely hotel close to the ski lifts and centre of the town.

location

Great place, great staff

Breakfast was great. Staff very attentive and helpful especially the Ski Hut staff Location exceptional

The good: - location in heart of la Clusaz, steps away from the main square, restaurants and 2 ski lifts. - ski location on hand + locker. - very friendly & helpful staff. The less good/bad: - overly expensive for drinks and dinner. EUR12+ for a glass of wine at the bar, and dinner for 2 at EUR200, for 2 starters, raclette & wine is too expensive relative to the town and location, even for a 5* establishment. We were expecting to pay more, but we could have had the same meal & quality in a local restaurant for half the price which left a bitter taste. (we dined at the bistro not the michelin restaurant which had no availability). - breakfast was disappointing, a good selection of cheeses and breads, but we would have expected at least a small a la carte selection available for order, but it was all buffet, even the hot food. - 1700 check-in time (!). This is the latest check-in time I have come across in all my travels. Luckily our room was not occupied so we were able to have it as from 1400, otherwise we find 1700 excessively late, especially if you have arrived earlier, done some skiing, with kids and family, and need to hang around for hours waiting for the room to finally be ready. Furthermore, checkout is 12:00, so the hotel considers 5 hours to turn around which is unheard of. - towel racks in the room did not warm up (we had 2 bathrooms and in neither, and we could not find any switch), which is not acceptable for a hotel in a ski area and with a spa. - we called reception for water one morning in order to take daily medication, and nobody bothered to arrive. - spa was disappointing - the pool area is dark, there is limited lounger chairs, and the water in the pool is not 30 heated as advertised, in fact we found it quite cold. In addition, there were 7-8 small kids jumping around, diving, splashing, and make it unusable for other guests, with parents not reacting and no rules around the pool or supervision from staff, so this facility for us was completely unusable. All in all, this hotel tries too hard to be a 5* establishment, but ultimately comes short, especially in the location it is. It charges 5* prices, which we were more than happy to experience, but it then falls short in fully justifying them, leaving a disappointing feeling of being short-changed.

Excellent location! In-house ski hire shop Indoor pool Stunning boutique style hotel ver cozy with a wonderful ambience Very helpful and kind members of staff

N/A

A great experience end to end. Great services and very helpful staff that can take care everything for guest. Ski pass, ski lessons, restaurant bookings, transfers etc. Location is just an easy 2 mins walk to the main lifts. Rooms are spacious modern and clean, breakfast is excellent. A real 5 star experience. Only downside the pool temperature which is relatively low.