Hampton Inn & Suites Seattle/Federal Way

The staff was wonderful, pleasant and the facility was well kept and clean. We enjoyed our stay.

I stayed at the Hampton Inn Federal Way in September during a college visit with my son, and it was one of the most disappointing Hilton stays I’ve had as a Hilton Gold member. Check-in was fine, but our room had a musky odor that worsened when the AC turned on. My son started gagging, and I developed a headache. When I asked for a room change, I was told the hotel was “fully booked” and advised I could go find another hotel, with a refund possibly considered later. Instead, they offered to have maintenance check the unit. I left the room since it was unbearable, sat in the lobby for over an hour, and noticed other guests being given choices on their rooms — so clearly not all assignments were locked. Eventually, I was told maintenance found “no issues” and again offered nothing. Only after I pressed Hilton’s policy that a guest must be accommodated if a room is unacceptable was I finally given a different room, which was fine. Ironically, when my son later re-entered the first room to get a forgotten item, it reeked of heavy deodorizer, showing staff clearly recognized the issue but tried to mask it. The front desk promised to involve management and add points to my Hilton account, neither of which happened. The entire experience felt dismissive, lazy, and disingenuous. I won’t stay here again unless Hilton makes this right. Do yourself a favor and pick the Courtyard next door, which has far better service and reviews.

Very Nice!

Front desk was easy and super friendly and the room was super clean and nice

Close to shopping & restaurants

The room was perfect for our family of 5. The staff members were extremely helpful and kind. We'll book here again in the future for events in the south sound area.

The furniture was beat up. But it was good enough for one night.

Everything is close, breakfast very decent

The complimentary Breakfast tasted good!!!! unlike most places that taste bland