Hampton Inn & Suites Seattle/Federal Way

The staff was nice but the room smelled terrible. Mirror was dirty, mysterious stains on headboard.

Room clean, only thing I noticed so far as I just checked in couple hours ago and have t actually seen the pool, breakfast, gym areas. I am in commenting on check in up till this very moment at 11:15. 1. Parking is NOT free when you’re staying here. It’s over 11 dollars. SO ridiculous and was NOT on the website. 2.) the website asked if I had any requests and tequested a rolling extra bed as I had 5 people and one bed and one sofa bed and only two people could fit in each. So I will be sleeping on the floor. When I brought this to their attention that I had requested this online under “any requests?” They told me they do not offer that and Expedia should have called them to verify if that’s something they can even offer and they aren’t responsible for what third party’s post. YET- Hampton a can see our reservation information. 3. There were not enough towels for 5 people. Not SO terrible I just thought that was common sense. When I called they told me I had to come to the front desk to get it. So I did. And when I got there they didn’t have them ready so I had to wait on them to go and get them where they store the towels. I’ve never experienced this in any hotels before. They have always had enough towels for the amount of guests that are listed. AND when they miss the count they always bring it to us as it is their mistake and not the customers. So far I’m not satisfied with the customer service and hope check out at 12 tomorrow changes things.

Everything went well.

Location excellent, breakfast great and room good size.

Having to pay for parking!

The room was clean

The room was very clean and bed was comfortable. Only thing I didn't like was the staff in the breakfast area. The man was super rude and snatch a cup of batter out of my hand and told me I was using to much when in reality it didn't even make a whole waffle.

Our Locked truck was broken into, and had 3 plus bags of luggage stolen!

Nicole was very accommodating and excellent guest services. Always aware of guests arriving and leaving Hotel. Very friendly. Breakfast was delish everyone loved the potatoes.

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Nicole was amazing at helping many guests who were checking in. She was so friendly and helpful! The only issue we had was that the beds are kind of old and a little too squishy.

The hotel was nice and clean and the area had multiple dinning locations near by.