El Silencio Lodge and Spa

Excellent

This is the best resort I have ever stayed at. The people who work here are incredibly nice. The amenities are incredible and the natural beauty of the place is unmatched. The place is surrounded by jungle, but somehow the resort’s cleanliness is top tier. The rooms have such an amazing feel, and the private hot tubs are incredible.

El Silencio Lodge & Spa is an excellent retreat for a solo traveler. 5 star treatment across the board. The staff were welcoming and helpful. They took care of my every need. This property offered everything from food, drinks, spa, outdoor experiences, complimentary amenities and wellness activities all on-site. I felt safe and secure in this luxury environment that far exceeded my expectations. Best foodie experience ever!

Property was beautiful and quiet. The drive up definitely had a few narrow and steep parts. You will need a 4 wheel drive car. The staff was warm and friendly. My only complaint was how difficult it was to make an appointment for the spa for a massage before my trip. I submitted through the contact form online and never heard anything. On the fourth day, I found the guest relations email and contacted them to book a service. I wasn't sure if I would hear back so I also messaged them on their WhatsApp chat. I heard back after 48 hours to my email inquiry. I also asked about any additional information I could provide to expedite my check in. They asked for the passport copy of me and my friends who were staying which I provided. However, upon our arrival after our long journey I asked about our information we had sent over as we were being asked to provide our passport, etc again. I spoke directly with Maria Fernando who I had been comminicating with by email and she said I must have her confused with someone else on the property. I asked how many others on the property had the same name as she did.

Gorgeous property, jacuzzi by the pool was broken but there was a private one. Food was amazing grounds were incredible. A bit cooler than arenal. Close to airport in the hills outside of San Jose. Luxury experience.

Amazing place! So much to offer all on the property.

Had the best time! We stayed for two nights and it was great way to start our Costa Rica vacation. Close by San Jose but yet so far. Romantic, clean, super friendly staff, and charming atmosphere

The resort property is beautiful, with many activities offered. The staff are wonderful and see to their guests' every need. We enjoyed the complimentary breakfast each morning which was very good and had several selections to choose from. Given the resort's distance from restaurants, we ate on sight each evening. The food was very good, but unreasonably expensive.

Communication has been terrible and it has ruined my feelings about what was otherwise a nice weekend. Our flight was delayed and we were forced to sleep in the airport. I messaged the property many times and got no response. The next day our "welcome" was them telling me how the driver waited for us at the airport until 1 am. Trust me, we definitely would have preferred that American airlines had not screwed up our flight. At the end of the stay, the driver again gave us grief about the airport. We tipped him both by card and cash to make up for it, then realized the property has charged us 3x the amount of the stated ground transport cost. I asked them for a detailed receipt and they have sent nothing and are now no longer responding through email, Whatsapp or anything. I'm at my wits end.

The staff were all very accommodating and friendly. The property was very quiet and beautiful. The room was cleaned meticulously, in the morning and at night which is great if you enjoy an afternoon nap! Will definitely be back.