Ocean Club Treasure Island Hotel

Location. Beach front

Extra charges added to my account after leaving having been told none due when checking out . Have complained and front desk still not forwarded invoices to cover or explain them. Extremely unhelpful when requesting information on them and not interested in solving. Parking fees for quest now appeared after having been told they were non chargeable by two different receptionist.

Right by the beach

Had to call for toilet to be worked on and had to call on no body wash in bathroom

How quiet it was

We liked the rooftop deck for the sunset. It was beautiful. The beds were comfortable. We enjoyed sitting out on the balcony- 5 chairs & 2 small tables which was useful. Also liked the covered parking. It was also nice that they gave us some homemade cookies at check in. It was also nice that they provided dish soap, laundry detergent & coffee pods. In addition, we liked the bar by the pool. The mixed drinks were tasty!

There were a few days where there were no chairs available by the pool or just outside the pool in the sand. Also, there were alway children playing in the hot tub and the parents shut off the hot water. They were even eating ice cream in the hot tub. They shouldn't allow children to play in the hot tub. It's not a kiddie pool. We were looking forward to enjoying the hot tub, but unfortunately, we couldn't.

Nos gustó todo, el dpto permitía disfrutar 100% de las vistas a la playa. la cordialiadad de sus empleado y la cercanía al mar 🌊

Nada.

It was super clean and well kept

Nothing

Spacious

How far back away from the beach it was. No landscaping/ boring layout really needs some sprucing up. Surrounding properties were beautifully landscaped. Pool is small and gets crowded fast. Staff were not super friendly.

The room was spacious, comfortable and clean

I felt like they were not very open on some of their policies. I only found out after booking our non-refundable rate that they only allow parking for one vehicle even though we had 6 people, so we needed two cars. They made us park the other vehicle 10 minutes away and we had to pay an additional $75 for city parking. We would not have booked here if we had known that coming in. The lady at the front desk when we checked in was unwilling to help us out in any way. Also, in case you think chairs on the beach are included, they are not. We got to the beach and grabbed 5 chairs and a lady quickly came and told us they were $10 a piece. We will never come back here.