Au Coeur Des Neiges Resort SPA & FREE E-BIKE

A beautiful alpine retreat with stunning rustic interiors, cosy chalets, and a warm, welcoming atmosphere. The staff were exceptional—friendly, thoughtful, and genuinely caring. The food was excellent, and every detail of the property felt special. I only wish I could have stayed longer.

Nothing at all

Everything! Fabulous amount of space, well equipped, great swimming pool, spa/wellness centre. Good location to access ski hire and to get onto the slopes.

Unfortunately our chalet was joined to another in which a family had young children. The children were up early (6am) and very noisy - better soundproofing would have been welcome!

Chalet elegante, pulito e vicino al centro

fairy tale place, beautiful decor, cozy atmosphere, very friendly and attentive staff, the spa is great

Lo stile della costruzione La vicinanza al centro con una passeggiata comoda che passa dagli impianti di risalita Personale molto cordiale La camera era deliziosa, arredata con gusto e la cucina molto ben equipaggiata.

La spa è decisamente piccola ed esterna alla struttura principale. La dimensione sauna al limite del claustrofobico . Al mattino all'accesso alla piscina non c'è sorveglianza e ho dovuto discutere con una cliente inglese che era entrata nella zona piscina ( in tuta da sci e scarpe e aveva appoggiato tutto vicino al lettino) affinché uscisse subito e andasse a spogliarsi , indossasse le ciabattine e lasciasse le sue cose nello spogliatoio dedicato che peraltro è comodissimo. La cliente inglese mi ha pure chiesto chi fossi io per osare dirle cosa fare ma dietro mie insistenze si è arresa ed è andata a lasciare tutto l'armamentario da sci nello spogliatoio.. È stato molto sgradevole e se ci fosse stato personale mi sarei evitata una discussione , per giunta in inglese.. I piumini del letto piegati doppi sono scomodi e ci si ritrova sempre scoperti I piedi.

Except for one person, the rest try to be friendly.

We booked for 4 people, but as soon as we entered the property, an old lady at the reception aggressively shouted at us, asking how many people we were supposed to be. She falsely claimed that the reservation was only for 2 people, so I had to show her my Booking.com reservation page with my hands literally shaking. We arrived a bit early, and when we politely apologized and explained that we had arrived slightly ahead of time, she bluntly told us that we absolutely could not be accommodated and ordered us to leave. Is this racism? Her attitude — clearly looking for a fight with guests — was astonishing. Because of her, my entire travel schedule was ruined.