Queens Hotel & Spa Bournemouth

All perfectly fine. Good location, nice indoor pool, jacuzzi and sauna. For info - on street parking outside (ringgo) is 22.50 for 3 days

The location

Rude staff no hot tub working leaking shower and constant humming noise all night

Prima hotel, parkeren voor de deur, goed ontbijt

Niets

Nothing

Not clean, spa facilities closed when we was told they would be open. Didn’t reply when we complained wouldn’t recommend

Gym and spa not opened early enough or open late enough

Good spa facilities.

We liked the spa facilities and stayed another night to ensure we had time to take advantage of them

We liked everything the staff were so friendly and helpful, room was clean

To be honest that was the first hotel I’ve been to and it didn’t have a fridge or a mini bar, which is very inconvenient because we had some fruits and waters and we needed a fridge in room, second was the room didn’t have telephone! I mean how is this possible for a hotel If you can please take the following requests into consideration Thanks

We had a wonderful stay at this hotel and would happily recommend it to anyone looking for a relaxing and comfortable getaway. From the moment we arrived, we felt welcomed and well looked after. The hotel has a very peaceful and calm atmosphere, which made our stay especially enjoyable. It is both dog-friendly and family-friendly, making it a great choice for guests travelling with children or pets. The breakfast was excellent, with a good variety of options and everything fresh and well presented. We also really enjoyed the spa area, which was clean, relaxing, and a perfect place to unwind. What impressed us most, however, was the exceptional customer service. Due to unexpected circumstances, we were unable to check into another hotel we had originally planned to stay at. Late in the evening, we urgently booked a room here instead. Despite the late booking, the staff were incredibly kind, attentive, and helpful. After checking in, we realised that the first room was not quite suitable for our family with a child. When I politely explained the situation, the staff went above and beyond to help us. They showed us three different rooms and kindly allowed us to choose the one that would be most comfortable for our family. Thanks to their flexibility and understanding, our daughter had her own sofa bed and felt very comfortable throughout our stay. This trip was also special because I was celebrating my birthday, so it meant even more to receive such thoughtful care and attention from the team. Nothing seemed too much trouble, and every member of staff we met was friendly, professional, and always smiling. Thank you to the entire team for making our stay so enjoyable. We left with wonderful memories and look forward to returning in the future.

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