Hilton London Syon Park

We like the hotel and location staffs good too

TV wasn't working in one of the room came too late to play with only wanted to put on to get radio but didn't work, it should have been checked as part of cleaning part check list. Also breakfast should have been included as part of room cost to make value for money.

Location is fantastic. Complimentary car park is great too. Building is designed well with comfortable seating and modern design throughout.

The biggest disappointment was the customer service. Every single person from the front desk to the bar staff Lacked kindness and politeness. Breakfast staff were great. Example; In the bar area, I went to enquire about the pizza and fries I’d ordered sober 30mins ago for my daughter. The staff member was rude and flustered. He eventually bought over the food, plonked it on the table and left without saying a word. The bar service in the day time was very slow in general. Staff appeared to just brush off several customers rudely when they asked if anyone was free to serve. A customer who told me he was an ex-manager even told me that he’s not happy with the service here. On an extremely hot weekend on 23/24/25 May 2026, the aircon wasn’t working in our room despite an engineer replacing the filter. The arcon also failed in the wedding reception venue we were attending.

Room was clean shower and toilet good

Attended wedding on hottest day of the year and the AC did not work in ballroom

There had been a technical glitch with our booking but the assistant and Manager quickly sorted things out for us. Excellent service. The room was spacious and comfortable, and so quiet. Comfortable beds.

Nothing really.