Residence Inn by Marriott Cincinnati Downtown/The Phelps

Great experience again at the Phelps, Residence Inn. We were in town for a family reunion and booked 4 suites. The rooms were clean, breakfast convenient and well staffed. The hotel staff were friendly and helpful. Very convenient location. Valet was timely in retrieving our car every time we left hotel. I want to especially commend Ken and Angie. They have always been our favorite employees when we have stayed at the Phelps numerous times over the past 10 years. They are friendly, helpful and attentive to us as guests. They are wonderful assets to the Phelps, Residence Inn, Cincinnati. I hope you will commend both of these two employees for being superior employees.

We stayed here to go to two Reds games. It is an easy walk to the stadium. We had a nice room with minimal street noise. The linens were decent. Breakfast was good. My complaint was with housekeeping - again. This seems to be a consistent problem with Marriott. We couldn't get any fish detergent. We could only get pods for the dishwasher. I'm not going to run a dishwasher for just a few forks and a plate. Why have a kitchenette without proper cleaning supplies? That seems like a dumb place to make cutbacks.

Thank you Karen, Jocelyn and the entire staff for making our 33rd wedding anniversary special!!! Karen went above and beyond to make us have a memorable experience. She's the greatest employee and a asset for Residence Inn!!!

EVERYTHING WAS GREAT !!!

Location was fabulous

Our room was absolutely fantastic, beautiful views and very comfortable!

The broken elevator was an inconvenience. The wait only using one elevator was long for everyone (at check-in, evening, morning, etc...). Unfortunately, we couldn't enjoy the roof top bar experience or the lobby bar experience after our event because when we returned to the hotel (around 11pm), the roof top closed due to weather and the lobby bar told us they were not serving anymore guest even though multiple people were still at the bar finishing up their drinks. We just wanted a quick night cap to enjoy the hotel.

This hotel has clean rooms very nice beds and usually good price except when they’re busy I highly recommend you see Joysoline Smith at the front desk will be able to help you with everything. She’s actually one of the main reasons that we can keep coming back because she makes you feel right at home and is able to assist and help with all the needs of stay So pleasant and kind it’s nice to walk into the residence Inn Each time we come back and visit actually we have not stayed at another hotel for a couple years now we just go to the Phelps!!!! They also have delicious cheeseburgers in the hotel lobby, bar, and restaurant. It’s a hidden jen Nobody knows about. You’ll have to carry your bags because the wheels are broken on their lobby luggage carts. Hopefully, they’ll fix it soon. Of course they have incredible views from the rooftop bar There’s also a park outside the front of the hotel If you’re gonna be doing things in town, like going to a Reds game or a festival, it’s a great location If you haven’t tried the Phelps Hotel give them a call and book a room.

Loved the room, location

Main reason booked here was for rooftop restaurant and room service and wasnt able to do either. Rooftop was closed for something else. That shld be stated when booking here. Very disappointing

We love the Phelps! It has such a warm and inviting atmosphere and the staff here make you feel at home. Starting with Karen at the front desk whose warm and caring demeanor and attention to detail was such a pleasant experience. At guest services , Ashley and Mohammad were always so helpful and cheerful. To the breakfast crew, Angie and Tasha were great every morning with a smile. And the wonderful breakfast spread each day and the bear grits in town. Very helpful maintenance crew, Kenny and Riley. These are just some of the good people here that we’ve met that made our stay special. We’ve stayed at many hotels all over the world. From small to enormous, but the Phelps has a special way that made us feel cared for. We come from Hawaii every year to visit our daughter, her husband and now, granddaughter. We will be back again and again. Much aloha, Paul & Melanie S.