Swissôtel Kursaal Bern

posizione strategica. bel gardino molto accogliente.

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Emplacement et qualité des équipements. Accueil de la réception.

L’accueil par le barman et sa manière de nous parler et de mettre en doute à 3 reprises notre parole. La deuxième personne se trouvant au bar avec lui a été par contre très gentille et avenante…à la limite gênée par le comportement de son responsable. Dommage!

The location was excellent. Car park was a bonus, a bit tricky to navigate but at least they have one. The hotel had a good mixture of business and tourism. Reception staff were excellent. Really fast glass lifts !

The room had no view and no proper window. It looked over an odd internal corner. I don’t like not having a window, it makes a room feel ‘odd’

Very rich breakfast, pleasant and friendly staff

More then half the rooms have no direct sunlight. They feel awful. Images do not explicitly show that there are no windows to the outside.

The hotel was exceptionally clean and well-maintained throughout. A thoughtful touch was the complimentary in-room refreshments, including water, apple juice, and beer (two bottles of each), which added to the overall comfort of the stay. The restaurant was lovely, offering a pleasant dining atmosphere and a respectable selection of wines. Additionally, I benefitted from a complimentary travel pass for buses and trams, making it convenient to explore the surrounding area.

My room was located at the edge of the building and, as a result, did not offer a good view. Unfortunately, the hotel was fully booked, so a room change was not possible. The receptionist apologised and assured me that they would arrange a better room in advance for my next stay.

Stayed 2 nights Excellent service the whole time we stayed 2 girls at the front desk, Fabienne and Seiasi, went above and beyond in helping us manipulate the public transportation.