Holiday Inn Express Hotel & Suites Alvarado by IHG

Great for the holidays.

Noisy due to the construction on the freeway side that we stayed on. Also seemed a little run down, loose floor tiles in the bathroom, I tripped twice on the corner edge were the carpet and the tile joined together in the kitchen area, just believe it’s time for a “remodel”

Did not eat

Smelled disgusting. Carpet, sheets. We had to check out. Could not stay in such a disgusting place. Need to tear it down and build a new one!!!!

Room was dirty when we checked in they gave me a toilet boil brush with no spray or anything to do myself said they couldn’t do anything since housekeeping was gone for the day. Carpet is filthy, comforters smelled bad, we went for an event and booked 5 rooms total, 2 were cancelled one day before stating there was a pipe broken but they had clearly overbooked. In a suite we got the AC was not working. Housekeeping went once in 4 days to clean room when twice I told him we needed trash taken out and bathrooms cleaned.

So many things gone wrong but here are a few, I had 5 rooms reserved since 6 weeks ago. Got there and only 3 were available. They overbooked and tried saying there was a leak in a room but told everyone the same story when there was no leak. Rooms were disgusting, toilet was still dirty and was given a brush to clean myself since housecleaning had left already. No spray until I asked again. Housekeeping went once (we were there 4 days) talked to some guy twice told him to please clean our room and at least give us clean towels he seemed confused and said ok, still didn’t clean rooms nor give us towels or throw trashes out. There was a large spider in one of our suites and small bugs in our room. Comforter smelled funky, carpets absolutely disgusting that my daughter was not allowed to play on the floor

Check in was easy and friendly. Room doesn't have any USB charging ports. Hotel has a stinch overall that's kinda hard to explain. Breakfast was great!

This is a very nice hotel. Clean although a bit dated in places. Good location off I-35. Staff was very friendly. Shawna at front desk was nice and there was a mother-daughter team in housekeeping who went above and beyond. Plenty of hot water. Plenty of lighting and outlets in the room. Nice continental breakfast. Overall a very nice stay. I would recommend and would stay here again.