Holiday Inn Express Hotel & Suites Alvarado by IHG

The outside of the property was great. But once I got to my room there were multiple issues- broken tiles in the bathroom, decent size holes in the carpet, even what looked like blood on the wall in the bathroom. I probably would not stay here again. If I could get a refund I would request one

This property is tired and a little worn out. I didn't bother to shower as the shower was moldy and not overly clean. The sofa in my room was stained and very dirty. The bed was comfortable enough for an overnight stay. Three of my room keys didn't work so I had to keep lugging my bags up and down the elevator until I received a room keycard that worked. There are so many disposable items: paper cups, plastic cups, paper products - not very eco-friendly.

The staff at this location were friendly, available, and timely. The elevator is slow and the washer didn’t work. Other than that this was a great place to stay in Alvarado. Breakfast was good and the cook was so kind. Everyone here was super helpful.

It was great

is it good breakfast

When I called for a refund they have me.the run around

Manny prepared a wonderful breakfast very kind young man

Woke up and found roaches in the room, coffee table TV table on the AC. We informed the manager of the next morning and he’s apologize. Said they were coming to spray today.🙈

Cleanliness

Rude staff Bad breakfast

The bathroom door would not stay open, tiles were loose on the floor, the door where the fridge was would not close. The room felt in disrepair.