Palma Real

We have lived and traveled in Mexico for Months. So I give this review with a bit of Experience. To Start, ensure you will not miss your visit at this hotel if you decide to book here, because they will not refund you any of your money regardless of the reason. Second the hotel room are very old and are in need of a full reno. They also have no room safes only a small lock box that you must bring your own lock for. They are no extra with this hotel they do not supply water at all, you only receive toiletries once at the beginning of your stay and they are never replaced. Also they only clean the room once during your stay so you have to decide how long you want to go with dirty towels and face clothes. They never changed the sheets during the stay only remade the bead the on the one visit. Now beside the room, the hotel only has one restaurant which is fairly decent and what kept us going there beside, the fact we had no place else to go was the hotels one asset that was Saul the Restaurant Manager and head server. He was very friendly and helpful. The closest place to get water and any supplies or other food is a 5km walk into the closet area. The beach across the bridge is quite dirty and packed shoulder to shoulder with people. So I try to say at least one good thing about every place I stay and most cases this is easy, but this place was hard. I will say the view from the balcony was great and they do keep the grounds very well at the hotel. My advice don't book here.

Position of the hotel was very scenic and close to beach restaurants. The hotel restaurant was disappointing, quality of food and cooking did not match the view. Our room was comfortable but the bathroom area had a lingering unpleasant odor, the maid did her best but the sewage system needs review.

Hotel is beautiful, customer service is Horrible, restaurant only opens at 9:00am to 5:00pm There is No room service of any kind between 5:01pm To 8:59am, and when hotel staff takes you to your Villa you are transported on the back of an old truck as if we were animals

It was very relaxing and the atmosphere was placid. A very good place to be relaxed.

i have a wonderful time,i do it again soon

Spacious 3 bedroom suite with wonderful view of La Boquita. Sun room off master suite was a plus! Restaurant was good with wonderful staff(Saul and David were very kind and helpful)!!

Spacious 3 bedroom suite with wonderful view of La Boquita. Sun room off master suite was a plus! Restaurant was good with wonderful staff(Saul and David were very kind and helpful)!!

Spacious 3 bedroom suite with wonderful view of La Boquita. Sun room off master suite was a plus! Restaurant was good with wonderful staff(Saul and David were very kind and helpful)!!

The staff were kind and very helpful. They made you feel at home. We discovered that the posted price of the mini suite where we stayed was 4 times higher than what we paid thru Expedia.

Location and the views are very good. Grounds are well kept and are very pretty. Staff is wonderful and very responsive. Restaurant is simple but nice, and food is pretty good. The only problem, but it is a major problem is the condition of the rooms. This hotel desperatly needs a large cash infusion. Couch cushions were old and torn. Bed was not comfortable. Everything in the room was either old, or very low quality. It's a shame, because this could be a great place.