Plaza Pelicanos Grand Beach Resort All Inclusive

Muy cómodo.

La comida deliciosa

Todo bien

Although we enjoyed our stay , we only found out at the end of our stay that we had access to the other Pelícanos resorts restaurants and amenities. Which would have given us more food and entertainment options throughout the week. I had requested a ground level room because my mother has mobility issues but because we had booked on Expedia they refused to respond to my request and upon arrival they had put us in a small room in the 2nd floor , far from the elevator. Astrid the Guest services manager, had other rooms to offer us but unfortunately they were all back facing with small decks . The rooms were not as pictured online and I learned later that the good rooms are only for timeshare owners. We found the food was quite bland and definitely catered to mainly locals with very few staff speaking fluent English. We don’t typically complain and enjoyed our week regardless but for the price of the all inclusive I didn’t believe that we received good value and often found the staff annoyed that we didn’t speak Spanish. The waiters actually tended to ignore us and the beach drink service was in my opinion terrible and at times rude. With over 25 year experience in hospitality and resort management, I will not be returning to the hotel due to the service of the restaurant and bar staff. The Lifeguard Johnathan as well as the server Lewis and the evening and daytime bellboys went above and beyond to make our stay great. Astrid at the Front desk was excellent as well.

Good wonderful peaple and staff

Muy agradable la estancia, fui con mi esposo y pasamos unos días de descanso muy buenos, la comida excelente, muy buen sazón 👌🏻 altamente recomendable!

En realidad hicieron falta días para disfrutar más mi estancia.

For the amount of money we paid we expected better. In the states, this would’ve been a $60 hotel!! we paid over $200 for the one night stay. And we’re grateful we weren’t there any longer! Hardly anyone on staff spoke English, our toilet didn’t flush, sink fixtures, detached upon touching, the unit had a stove top, but not even a mini fridge or any utensils, plates, etc., to go along with it. Be all you can eat. Food buffet was only mediocre as well.

Honestly, what I like about the property was the staff

The property is showing its age no hot water lobby furniture needs to be replaced

My wife and I came as a honeymoon and the service since we got there was awful staff seem in a bad mood al the time no customer service at all,we requested a beachfront room and it was not provided we stayed in a room were u can hear all the construction going on in the building including in the beach so we had no relax time at all, there was no internet at all on the rooms only in the lobby and the lights kept going out at the time of check out they were extremely rude that non of the employees helped with the luggage to my car I felt discriminated