Hotelito Azul

Customer service was a 3. Staff was friendly, but you had to keep requesting refills or request help. They didn’t take the initiative.

Overall good experience. Griselda our maid was amazing. The front desk was very responsive to our requests, especially Hugo. The staff was great at helping with luggage and doors, especially Victor. Nice rooms, rustic, clean, jungle views. The food was overpriced. Not ADA accessible.

We stayed in an oceanfront villa for 5 nights. This is a hotel we enjoyed, but there are pros and cons. If they could address the cons, Hotelito Azul could be a real gem. Pros - We loved our room and the large bathroom. The bed was very comfortable and the deck was spacious with a couch, two chairs and coffee table. There was also a raw edge table with two chairs plus two hanging chairs. - The rooftop pool is long which makes swimming laps great and the water temperature was perfect. The view during the day and evening at sunset are amazing. There are not many beachfront pools with pools; those that do tend to be very small like a plunge pool - Food and service at Agave was great. Jorge and Jonny were very attentive and friendly. - Food at Olivia was good, especially some of the smoothies. - Griselda did a great job cleaning our room. She is one of the most efficient maids we have ever had. Works hard and is quick. She is does lovely towel art and is very friendly. - Because the rooftop bar had very limited hours, Jorge or Jonny delivered dinks with a smile when ordered via WhatsApp. They were great. Cons - First full day the rooftop pool was green and closed. It didn’t get any service until my husband complained. Samantha messaged him back that it was caused from guests wearing too much sunscreen. We have a pool at home at the cause was NOT sunscreen, the ph was off. Why would a hotel blame guests under any circumstance? - The service at Olivia was slower when eating in the restaurant than ordering room service. The coffee is weak “americano” and they don’t serve the dark Mexican coffee that other hotels offer. Hot Chocolate was also made with water instead of milk. We have traveled to many areas of Mexico and had never experienced that before. - The small oceanfront pool above Agave has seen better days. Not very clean and we never noticed the pool pump working. The skim coat in the pool is also chipping and peeling. - Rooftop pool opened at 11am and music didn’t get turned on until late afternoon. - Rooftop bar was poorly stocked with extremely limited hours which meant drinks had to come up from Agave which isn’t very efficient. - Signage for the hotel was very difficult to see. Good thing my hubby did his homework on YouTube. Overall, we had a very nice stay.

Amazing experience and incredible staff. A hidden gem! I really enjoyed my stay here as it was just the perfect break. The staff and food were excellent 10/10 customer service. Hidden rooftop pools! Would stay again! And an incredible gym!

A lovely hotel to stay in. A hidden gem! 2 amazing pools, amazing service and just a lovely beach. Very helpful and always there whenever you needed anything. The customer service is just what you need for a nice break in the sun. Highly recommend this hotel! Away from the noise and in walking distance to the party. Great stay! 10/10 Samantha, Gaetano Hugo… thank you!

Restaurant staff were great hotel needs some simple maintenance and upkeep

No check in. We arrived at 9pm and got shown through the staff entrance and told to checkin the following day. Room, very basic, no hair dryer, no kettle. Balcony did not lock. Breakfast great first day, mediocre from then on. Considering the price you’d think breakfast was included … no… you’re looking at £20pp for an average breakfast. Nobody at hotel due to awful seaweed in Tulum we suspect? However meant the hotel is running on Skelton staff. Nobody wants to help you… you enjoy a drink at the roof top and are told to sign three flights of stairs down… they won’t bring the bill to you. Everywhere looks tired, very disappointing

We loved our stay! The room was just as described, AC worked well, and bed was nice. The location was easy and the staff did a great job of connecting us with ATV rentals and airport transportation vendors. We were impressed with the food and beverages. I was pleasantly surprised to see that it was not crowded. Perfect, relaxing trip!

Customer service was great, food was always solid. Location on the beach is great. Can walk anywhere you need to. The rooftop view is amazing. Extra shout out to Griselda in the cleaning crew, she did a great job and her attention to detail was amazing! Will definitely be back.

I had a wonderful stay at Hotelito Azul! The staff were warm, welcoming, and always ready to help with anything I needed, which made my experience even more special. I want to give a special shoutout to Griselda from housekeeping, she was absolutely amazing! So kind, attentive, and always made sure everything was spotless and comfortable during my stay. You can really tell she cares about her work and about the guests. I’d definitely recommend Hotelito Azul to anyone looking for a relaxing and well-cared-for getaway. Thank you to everyone there for making my stay so lovely!