Stoke By Nayland Resort

We have have just spent a beautiful 2 days break here. The spa was clean and welcoming, plenty of loungers. We ate in all the restaurants and the staff were attentive and professional naming Bec in the sports bar as one member who made us feel special. The most outstanding person on our visit was Giuseppe in the breakfast rooms, always a welcoming smile and attentiveness. Rob, the duty manager rectified a very small complaint regarding the cleaning of our room with the utmost professionalism . Will definitely revisit.

Excellent service, location and staff, the event was well managed and food excellent. The reception staff upgraded my room, which was very comfortable e.g. air con was well received after 18 holes in the heat, the bed was comfortable and facilities spotless.

Nothing, I will be very surprised if anyone finds anything wrong with this resort, fantastic stay

The views , staff and resort

Parking for disabled is small

We went for a spa day - was really impressed with the service. We got a complimentary fruit juice as well as a complimentary hot drink and all the staff were really helpful and friendly! We had a treatment each which was fantastic and the facilities were very modern. Would definitely recommend and we will be doing it again!

Beautiful location Great spa area Staff are helpful and friendly. There is plenty of parking and a lovely outlook from the bar and restaurant. Breakfast buffet has a good choice with excellent coffee. Kettle in the rooms with good storage

The hotel is a bit dated and the rooms a bit tired. The food in the restaurant is variable and very pricey. The menu is set as 2 or 3 courses with choices most of which have supplements . The steak and pork chop were very good. The mushroom tagliatelle tasteless. The Monkfish overcooked. The restaurant can also get overly noisy with large groups. Wifi was patchy. Very good and fast in some areas . Intermittent in our room . No fridge in the room. The whole resort is over priced for what it is. Saying that i was not there for the golf but for a wedding nearby

This is primarily a golf hotel and although we stayed here to attend a nearby wedding it seems a great choice for golfers. There is also a spa which was particularly good and we enjoyed the pool and all the facilities. Hotel breakfasts were also very good.

For the price we paid I expected much more. We stayed in a junior suite and the room was tired and dated. There is no attention to detail eg the television wasn’t straight and had trailing wires. It’s a 3 star hotel at 5 star prices. My biggest gripe however was the restaurant which has opaque pricing where you pay about £35 for two courses or £42 for three but - here’s the catch - 70% of the dishes have supplements. So it’s hard to work out what anything really costs. It’s a sneaky trick and means you can end up unwittingly paying £25 for bangers and mash. Amongst our group food quality was variable. The restaurant hosts large groups of golfers and when we dined it was extremely noisy so we asked to be moved to a quieter spot which was accommodated after our third complaint.

We had a great time, apart from the weather and unacceptable slow play ahead of us. We will definitely return, but a few observations that, although not show-stoppers, were a bit of a pain. 1. When we arrived, the car park was rammed but unfortunately we were not “allowed” to use our buggy to collect our clubs - not great when you have a heavy trolley bag and parked a distance away. 2. Although the resort has a driving range it is some distance from the hotel. Again, we could not use our buggy to have a proper warm up either. 3. We switched from the restaurant to the sports bar to eat - great decision and good priced food. Unfortunately most of the staff had no idea what our allowance was. It should be £41.95 as confirmed by Victoria on reception, however in the bar itself we were told it was £28, £30 or £41.95 depending on who we spoke to, so some staff training is needed, especially as the £28 guy said he’d checked with his manager. Luckily no problems ensued. 4. There really needs to be a course Marshall on the course. We were stuck behind slow players the first day, with members behind us who said it was unacceptable. On the second round on the Constable course we were stuck behind a group of 20 somethings who had clearly not played much golf before, even though they were playing off the front tees. Seemed they were having a bit of a drinking party on the way around too. Having said that, and hopefully I have given the resort managers some pointers for improvement, the staff were great, the condition of both courses were great and my room was large and comfortable. We will definitely return as overall it’s a positive experience and I want to play both courses again without getting drenched!!

Breakfast very good. Room very good, lovely quiet and peaceful grounds.

At the pool, no towels could be found for us, and only very large robes. But there was a wedding reception going on, so understandable. Also we could not open our locker and had to ask staff to override the lock.

Excellent service from all of the staff, friendly and helpful Quality of experience was outstanding Would strongly recommend a visit