Tambo del Arriero Hotel Boutique

A nice enough hotel which was let down by lax security, dishonest housekeeping and indifferent management. We stayed for a couple of weeks in June. On the second to last day we noticed some items missing from our room after housekeeping had visited as well as other items displaced from our suitcases. It was clear someone had been rifling through our stuff whilst we were out. I tripled checked all the stuff in the room to make sure the items were definitely missing and then we reported it immediately to the front desk and asked for the missing items to be searched for. They did not get back to us with an answer, we had to chase them a couple of times with no result. After this we were really stressed about leaving our room and asked for housekeeping to be kept out, which meant we were not getting the service we were paying for. Upon checkout on the final day I mentioned the missing items again to the front desk and the man at reception just shrugged at me in indifference, which left me feeling incredibly frustrated. It is a shame as the rest of our stay was quite pleasant, but unfortunately I cannot excuse my belongings going missing and no action being taken to recover them or compensate for the loss, so for this reason I would not recommend staying at Tambo Del Arriero, not unless you have a lock on your suitcase and don’t mind losing your stuff. In other more general info: - The room is advertised as being sound-proofed, it was not, it was very noisy and we could hear the conversations and movements of next door as well as the comings and goings down the hallway. - There is no door on the en-suite bathroom, so absolutely no privacy. I have never come across this before. This has been mentioned in other reviews as well and the hotel has not addressed the issue, which feels like it would be a simple thing to fix to make guests’ stay more comfortable. - There was no natural light in the room we stayed in, which felt a bit oppressive. - The food from the restaurant and breakfast buffet is nice and the catering staff are very friendly and efficient. There is always herbal tea and water available at reception to help yourself.

great hotel for the price

Great hotel in good location. Staff very helpful and friendly

Location and staff were very great. My only recommendation would be to have a safe available in each room.

My husband and I were celebrating our honeymoon and they left us flowers and a chocolate cake in our room. It was so special and sweet of them. Lovely property!

The staff was wonderful and friendly!! Loved the friendliness and assistance in how to get around! Very nice staff. The hotel in general was nice maybe breakfast spread could be a bit better but overall was a very nice experience and atmosphere.

This hotel was great. The beds are firm. The shower had great pressure. The spa tub was nice at the end of a long day. The service was the absolute best!

Awesome hotel - location, cleanliness, staff. Close to everything, a bit of uphill walk back to the hotel but this is to be expected in Cusco. The property is well maintained, our room was cleaned everyday. Finally, all the staff we encountered were the best in what they do. From the frontdesk to the cafe attendants, they were extremely friendly and professional. I would stay at this hotel when back in Cusco. Highly recommended!

Awesome hotel - location, cleanliness, & staff. Close to everything, a bit of uphill walk back to the hotel but this is to be expected in Cusco. The property is well maintained, our room was cleaned everyday. Finally, all the staff we encountered were the best in what they do. From the frontdesk to the cafe attendants, they were all extremely friendly and professional. I would stay at this hotel when back in Cusco. Highly recommend!

It was probably a bit too rustic for me. WiFi does not work in the room. Breakfast was adequate at best Certainly not my best hotel in Peru but not my worst either. On a scale if 100 this one scores in the low eighties !!