Socialtel Medellin

We chose to stay at this SocialTel in Medellín because we trusted the SocialTel brand from our previous experience in Thailand (Koh Samui), where everything was professional, modern, and welcoming. Based on that trust, we booked a 3-night stay as a couple. Unfortunately, our experience started very poorly at check-in. I entered the hotel first with our luggage and approached the reception desk, while my wife followed a few steps behind, casually recording a short video on her phone for her YouTube channel. The female receptionist who assisted us — not the younger girl with glasses, but a more mature woman — was already cold, rude, and uninterested while speaking with me. When she noticed my wife entering with a phone in her hand, she visibly shook her head and looked at her in a very dismissive and judgmental way, clearly making an inappropriate assumption. When I addressed my wife and it became obvious that we were together, the receptionist seemed shocked and realized her assumption was wrong. Despite this, she did not apologize and did not change her attitude. She continued to behave in a rude, unprofessional, and unwelcoming manner. Even simple questions were answered with the same cold and unpleasant tone.

Another strange and disappointing situation happened when we asked for a hair dryer. Even though I had already fully completed the check-in process, the staff requested that we leave a passport, driver’s license, or some form of ID in exchange for the hair dryer. This felt completely unnecessary and excessive. We have stayed in many hotels and SocialTel properties before, and this is something we have never experienced. It did not feel professional and did not align with the standards of an international hospitality brand. I would like to sincerely thank Miguel at the reception and the event coordinator (I apologize for not remembering his name). Both were kind, respectful, and professional, and they truly represented what hospitality should be. To be fair and objective, the breakfast was actually good and enjoyable. The hotel’s location is also excellent and is clearly one of its strongest advantages. However, aside from these positives, this stay was a complete disappointment. The rooms are very old and clearly in need of serious renovation, and the overall service level does not reflect the SocialTel brand we trusted. The behavior we experienced at check-in — especially from a senior staff member — was particularly concerning and not appropriate for the tourism and hospitality industry. In summary: good breakfast, excellent location, and a couple of outstanding staff members — but a very poor first impression, disrespectful behavior at check-in, no apology for inappropriate assumptions, unnecessary ID requests for basic amenities, recurring complaints about the same staff behavior, and outdated rooms made this stay far below expectations and a complete disappointment.

El apartamento fue muy lindo, todas las instalaciones estaban súper. Quiero destacar del personal a Christian y Jeison. De verdad saben lo que hacen, fueron muy atentos y siempre listos para hacer de tu estancia algo muy agradable. Me sentí en casa. El Hotel está estratégicamente ubicado para poder visitar los lugares turísticos, restaurantes y bars. Mill gracias!! Volveré con ustedes.

Best staff, great location. Spacy and great value and rooms pretty good.

The bed was not so good and the noice from the streets was obvious.

Sehr schöne Zimmer, geräumig, zentral, aber nicht mitten in der Partygegend. Sicheres Viertel.

Es war nachts sehr laut!!

La atención del personal de recepción

El precio y las zonas comunes

Que en el baño no había papel higiénico Que el inodoro no tenía como vaciar Que el inodoro y el lavamos estaban sucios Que no entregan factura