Hotel Hacienda VIP

Lovely hotel. The staff were terrific. When we arrived they parked our car in the car park around the corner as it was raining heavily. They were very helpful and friendly. Breakfasts were delicious and definitely filled you up for the day. The pool was well maintained and the location is ideal for sightseeing and restaurants nearby.

The staff was warm, helpful and friendly and made my father and me incredibly welcomed and comfortable. The two rooms we rented were gorgeous and the pool was clean and felt private. Couldn’t imagine a more pleasant time in Merida.

The suit was as one would expect, a real 4 star

I feel like my own Home!!!

Liked the staff and the breakfast options that were available. The hotel only had 3 floors but the steps were a little challenging due to curvature and incline of steps. There were also a number of mosquitoes in the room.

This hotel is picturesque and very centrally located. The room was spacious and we had a large balcony overlooking the courtyard with the pool. The best part of this stay was the staff of the hotel. They could not have been nicer, more welcoming and gracious. The two workers at the bar in the afternoon were so friendly and provided excellent service as well as great information about the places to go nearby. Though the weather was quite hot, we were able to walk anywhere we needed in the area as the hotel was surrounded by bars, shops and restaurants. We will definitely stay again on our next trip.

Terrible experience!!!! The pictures are far from reality, at least our room was nothing like them. Public areas aren’t as beautiful al the photos. Bad customer service. It was such a bad experience, we preferred to move to another hotel eventhoughWe don’t recommend it.

Located half way between the Grand Plaza and Santa Ana Park & Paseo de Montejo. We could easily walk either way quickly to get to museums, restaurants, Merida English Library, historic mansions, walking tour starting locations and shops. Staff at Hotel Hacienda Merida were friendly, helpful and made sure we were comfortable, assisted arranging tours, taxis and answered any questions. Breakfast had flexibility between cereals, fruit, breads and preparation of eggs/ham. Room large and comfortable. Lovely courtyard with plunge pool.

We stayed at the Hotel Hacienda and the Hotel Hacienda VIP, which are next door to each other - and both are amazing. Beautiful rooms, private balconies and pools, and wonderful and kind staff. Really wonderful hotel that I highly recommend.

The room was in poor condition, no amenities at all. Not even the basic.