The Westin Nanjing Xuanwu Lake

What a great business hotel. I arrived with my business Associate and the manager Lavender Guo was at the front desk. She quickly and efficiently managed our bookings and upon mentioning that I was a platinum elite member she assisted us with all our expected benefits with a smile. It was a great experience and she kept us entertained whilst she quickly sorted out our reservations. One of the best service experiences I have had at nanjing. Recommend everyone tp try. Professional and courteous.

I checked into a Lakeview room that does not have a lakeview. Apparently, all their rooms are similar (not having a good view of the lake) except for the suite. I have to walk to the windows, and bend my body to glimpse a ⅛ view of the lake. I told the reception that, if the view of the room does not have a good lakeview, perhaps the reservation portal should state "partial lakeview" or ⅛ lakeview. Otherwise the front desk manager was quite kind to come to explain and offer apologies which honestly is not his fault.

The location is decent and staff are good but rooms are small, breakfast offerings are standard and boring and the lifts are a bit of a nightmare.

In the past couple of years I have been using this facility for business travels. The services in this hotel can be highlighted by the executive lounge staff who are warm and attentive, particularly Doris who is always very helpful and energetic. Nothing that goes to her attention went without a complete and satisfactory resolution. She would proactively track the guests to check in on the day and ensure all conveniences are in place. She would personally attend to guest needs such as recovering a lost object. I had a couple of experiences where Doris personally committed to recover my lost objects. Once it’s was a pair of ear plug that i left in my bath robe. And another time is a night guard for my tooth that I left on the bathroom counter. Both occasions she managed to have worked with the room services to have uncovered those and forwarded to my next destination. Over the years during my extensive travels worldwide, I could see Doris stand out with her passion to serve and ingenuity to ensure guests have the most rewarding experiences staying at this facility. Her energy, warmth and attention to details are exemplary. Whenever business calls me to Nanjing, this facility is always my first option, largely because there is Doris there to give you a peace of mind that you will be well taken care of!

great hotel

可以， 但是 sauna room was broken. I couldn’t use it.

My husband and I were there from June 21st until July 3rd, it was a great experience there. Before we went, I made three different reservation due to unsure itienary. The first night was booked the last, so when we got there been told the hotel was pretty full, and they would help us to swtich to the higher level for the coming days. And the employee at front desk Mr. William Wang that night left a note for us, we got upgraded the following dates. His service was impressive, the second time he met us still can call us by our last name. The lake view from our room was stunning, and the room was quite spacious. The cleaness of the room during the whole 10days stay was super satisfied. And the house keeper is caring and loving. There was only one thing not really pleasant was the smell outside of the lobby, we understood it might not can be controlled by the hotel, but it ruin a bit of the hotel image. All in all we love this hotel with it convenient location and high standard service.

Convenient and easily accessible to transportation.

The location is excellent. It is close to the lake and rooms have great views. Breakfast is what you would expect from the hotel. The hotel is above a mall with a subway station so its very easy to access. Rooms were spacious and the staff friendly. It even has a little robot delivery person scooting around that brings your fod orders up etc if you order from a company outside of the restaurant.

Excellent hotel , very nice ambiance, nice staff