Hampton Inn & Suites Denison

This hotel is always nice , clean, quiet, friendly staff . The beds were comfortable but the pillows were too soft and went flat once you laid on them. Otherwise everything was great.

Easy access, quiet clean room, cool AC. Not our first stay and will not b

Friendly, helpful staff. Very clean. Breakfast had more offerings than I expected at a 'free' hotel breakfast. The complimentary water bottles at check-in were a nice touch.

The 'welcome' email I received noted that because of "CDC guidelines", face coverings were required in all public areas for all guests and staff. This turned out not to be the case. Perhaps someone needs to update the template? During our stay, I noticed a $25 charge in my bank account from the hotel in addition to the full room rate and tax that had already been charged. I asked the desk clerk about it and was told it was for 'incidentals' in case we charged anything to the room. She said it would be removed, assuming we did not charge anything to the room. We did not. Our stay was on Saturday night. As of Monday morning, the $25 charge is still showing in my account. I fully expect it will disappear later today or tomorrow, but still, $25 of my money is not accessible to me while it's being held by your hotel. I would have appreciated having that information before I checked in. It wouldn't have prevented me from staying at the property, but I didn't like the surprise element. It feels shady. As a comparison, Kroger doesn't charge my card when I walk through the door, 'in case' I purchase something. What would be the harm in waiting to place a charge on a guest's card until after they charge something to the room? It avoids the shady factor.

Clean. Quiet. Good breakfast. Friendly staff.

Would like better discount.

Convenience

Rude staff and very unhelpful