Grand Arkenso Parkview Hotel

The elevator went on slack. Manager said it was due to main power glitch. Biggest problem was, the lift emergency button was not really working, and when the hotel team mentioned that it was working and the operator was answering, the sound from the speaker was virtually non existent. HUGE SAFETY ISSUE!

First visit at this hotel. We booked 5 rooms. Very surprised to know our room was upgraded and without additional costs. Thank a lot !! 1 room turned out to be an exclusive room, with a living room and kitchen, so we could celebrate our father's birthday in a bigger room. The rooms are all very clean. The swimming pool is our favorite place. Parking access and going to the mall is also very easy. Location is the main reason why we choose this hotel, because access to "car free day" on Sunday is very near. Overall we are very satisfied. next time we will choose this hotel again.

Location and good service. They could by ensuring ants are exterminated from rooms.

Previously named Horison before taken over and do some minor renovation by new owner Place is very strategic as located in simpang lima heart of semarang Parking space was limited but provided free valet for hotel guest. Easy check in and provided room at 12 oclock Upgraded to executive suite from junior suite Room was very big with separate living room with pantry Had 2 separate bathroom, one with shower One with bathtub. Also had balcony without view so weird. Bed was old but still comfy Wifi fast and stable. Breakfast not many choices and a bit crowded If you want to go to pool or gym You need to switch lift on 6th floor Old but still nice

I think this hotel had renovated the room. The room almost fully renovated. The problem is the parking lot is very limited. They provide vallet parking for free but at lebaran holiday it was very crowded.the breakfast taste is worst. The location is good at Simpang Lima.

I am stayed at this hotel on 5-10 march 2019..i am asking for clean my rooms since 9 am but they havent clean my room until 2 pm. This happens twice. The second time i have to call 3 times. Very bad service

Very poor reception. Had to wait 20 minutes to get my room keys though there were no other guests at the lobby. Really shocking. It felt like there was no one in charge. No supervision and the staff had no clue what they were doing. Hopefully not a trademark of the Grand Arkenso group??!!

Nice hotel and good place.... I mean near from mall and food place. The pool is very good, the people is awesome. Next time i'll be come to stay in here again with my big family. Thanks a lot grand arkenso...

Thank you for your surprice that ,was given in order to celebrate our wedding anniversary . I hope the service team is always compact and still keeps guest comfortable while visiting . Thank you also for my husband "faisal" for this amazing pleasure .

Baik