Hampton Inn & Suites Houghton

Just a brilliant experience. Stayed for a week while visiting the nearby university, so the location was ideal and with scenic views across the lake. The staff were amazing - they couldn't have been more helpful, especially when our flight home was cancelled and we had to stay an extra night (thank you Carol!). The hotel is spotless, the beds are very comfortable, the breakfast was delicious, we got a free transfer to the airport (thank you Laurie!), and we had the pool and the gym to ourselves.

Very clean, checked on us everyday to make sure we had everything or needed anything.

Nothing. Everything was great

Close to what I was in town for. I liked the top floor bar with a fantastic view. Oh, and a nice dining area for breakfast.

Wish it was a little cheaper. And the breakfast food was very similar to the Super 8 down the street. Pretty typical hotel breakfast.

Everything

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We have stayed at this property several times and have always been pleased with the location, cleanliness, and friendly staff. It is our first choice for staying in Houghton, MI. We were scheduled to stay at this property for Winter Carnival; unfortunately, our plans changed and we were unable to take our trip, so (I believed) I cancelled the reservation. The week before our stay, I received an automated message regarding our upcoming stay. I immediately contacted the hotel to cancel; however, the next day a late cancellation fee for the first night plus tax was posted to my credit card; over $400! I contacted the hotel manager, and was informed that there was nothing they could do because of the "special event" cancellation policy, which stated that the free cancellation period was 21 days. Despite escalating the issue to Hilton Honors, I was told that nothing could be done. Considering that I cancelled a full week before our stay, and believed that the reservation had previously been cancelled, I feel that the management could have been more flexible about the late cancellation fee. Disappointing!

The hot breakfast never disappoints. I also appreciate the fitness center - it is clean and has a lot of options to get in a good work out.

The free WiFi is a little spotty, which makes video calls tricky.

Shower was fabulous and bed was very comfortable

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