InterContinental One Thousand Island Lake Resort by IHG

The location and many facilities for kids

Cleanliness should be improved particularly the pool area was not up to standard. As we went during holidays the restaurants only offered buffet and not a la carte. The food choice though was disappointing. Eg only choice of pasta was spicy and with sea food. No French fries on the buffet for kids. We got some when we asked, but as for a kid friendly hotel simple pasta and French fries is a must

Room with full lake view offers a broad water and island view. Resort is quiet during winter season. But the boat service still runs despite only a handful of guests using it. Room nicely decorated except the cheap looking and ill-matched floor. Overall a nice stay.

If you want to go to Thousand Island Lake, this has to be one of the top choices, especially if you want nature and solitude. The fact that there are no other hotels around the InterContinental is for me what made the hotel luxurious. If you want a lot of nightlife, activities, or shopping beyond the hotel itself, then this isn't the right choice for you. But peace and beauty or romance---it's a great choice. The rooms are big and comfortable, great pillow menu, great balcony and view. We visited when stink bugs were flying around, and the staff person who came when asked to remove the bugs was truly excellent. She was an example of great service. The hotel needs some repairs and additional staff. For example, the swimming pool and locker rooms at night were a total mess. The toilets were broken and clogged. This uncleanliness was pretty shocking. The night we ate at the restaurant, all the fresh local fish dishes were already sold out by around 7:30. I read a review that said to skip the hotel's boat ride to an island where you take a cable car to a view. I wish I listened. The view is not great and you don't see much of the lake and its islands on the way there and back. There should be a bette boat tour of the lake available, where people can enjoy seeing more of the type of gorgeous views that the lake is famous for. The view from the hotel's lake view room is really nice though. So was the sunset at the lighthouse. Improvements are needed to be considered 5 star.

Very good location and hostility.

Ask me pay the room fee via Alipay before my arrival. Very rude，inappropriate and unprofessional. I wonder if this Intercontinental is a real one. I use Booking for 10 years and always use my crediit card as guarantee all over the world. This is the first time to be asked prepay a desk pay booking.

Nice views of the lake

The staff kept 2 out of 3 swimming pools closed for no reason. Swimming pool staff shouting at kids, terrible customer service.

可能因為疫情關係，行政酒廊的待遇差了，平日雞尾酒時段只有好少數的小食及飲品供應，感到失望，但房間的湖景很美，酒店的打咭點也多