Novotel Bangka Hotel & Convention Centre

It was a great experience during 2 days of year end 2011 stay at this hotel. Luxury rooms, with good space enough, clean and tidy, professional services, and responsive room services. Nice restaurant with various delicious food. Hotel facility is similar with 5 stars hotel, very good sport facility e.g swimming pool, fitness center and spa, the hotel also provides free shuttle service from/to airport for guests. Generally, we satisfied with the services.

I love the fact that this hotel is so close to the airport, so we just need to go to the airport one hour before flight departure without having to rush so much especially if it is an early flight. The hotel has a nice ambience and all staffs are very polite and friendly. iMacs in the lobby are a plus, pity there's no free wifi in the guest rooms. The breakfasts are pretty variable , but there seems to be not enough waiters/waitresses that we often had to wait for long time to just ask for a spoon, fork or bowl. Overall, we are very satisfied staying here!

The room is very clean with very nice design. The breakfast and swimming pool was fine too, Everything were very good until i was doing administration for check out , the receptionist ask me to sit down and wait for my refund deposit money (220.000 idr / 25 us$). It was over than 30 minutes . She said that she need to get the money from the accounting dept, since the money bank was empty. Can not imagine , people need to rush to the airport, and might miss the flight for this service.