The St. Regis Toronto

This was our first time staying at the St. Regis, but it definitely won’t be the last! It’s probably the best hotel in Toronto. From the moment we arrived, the staff made us feel genuinely welcome, they even called to check in on how our stay was going! There were thoughtful goodies waiting in the room, and to our surprise, they followed up to ask what beverage we’d like the following day. The level of service was truly exceptional, it was attentive, personalized, and consistent throughout our stay. The hotel itself is the perfect blend of elegance and luxury. The room was beautifully appointed, and every detail from the decor to the bottled water reflected the high standards of a posh, high-end hotel. I highly recommend staying here, whether it’s for a night, a weekend, or longer. The St. Regis delivers an experience that’s truly unforgettable.

Just stayed / staying at the St Regis Toronto and very very disappointed with the whole experience. Dont get me wrong, the rooms are very moden and nice, the pool and gym areas are nice and the front desk is very polite / helpful. The manager or managers of the hotel were quite helpful too but that is where it stops. Given we were staying for 12 days and were paying quite high prices, our expectations for the service was high and we were extremely disappointed. Anytime you called house keeping or private dining or the butler service, you only had a less than a 50% chance of someone picking up the phone. Even when they did, it would take atleast 3 follow up reminder calls for them to deliver something as basic as a set of plates, or an extra duvet or something. If you're in town for only one night and dont care about service this might work, but if you're here for an extended period and require good service, I would look elsewhere. The service standards were absolutely appalling. This is probably my sixth or seventh stay at the St Regis Toronto and probably my last. At this price point, there are other more compelling / better service options around (Mandarin, Ritz, Four Seasons etc.). The only two reasons I gave it two stars was for the front desk and the quality of the rooms. Also if you're staying in a one bedroom or two bedroom suite, please bear in mind that while the lounge gets nice and chilly the bedrooms stay very very hot. So if you're a hot sleeper be prepared for uncomfortable nights, as they only have a tiny air vent in the bedroom and its very hard to get the room cold with that tiny air vent.

e: Disappointing Stay – Poor Service & Communication Ruined My Birthday Trip I had high hopes for my birthday stay at this property, but unfortunately, it fell short in multiple ways. Upon arrival, there was an issue with my check-in due to a form error I wasn’t aware of—especially since it had been accepted at another Marriott hotel just the night before. I was told I had until midnight to correct the issue, yet my card was charged twice just an hour later without any warning. That lack of communication locked up funds I had planned to use for my birthday activities, which I then had to cancel. To make matters worse, I overheard staff speaking negatively about my situation, assuming I couldn’t understand them. That was both unprofessional and disrespectful. My room also wasn’t up to St. Regis standards—dusty surfaces, hair in the shower, and a broken toilet. On my actual birthday, the lobby was filled with loud guests for hours, and the smell of marijuana was overwhelming. It was not the luxury experience I expected. The only redeeming part of my stay was the spa. The staff there were warm, professional, and truly made me feel cared for. While I appreciate their service, the overall experience was disappointing enough that I’ve decided to cancel my upcoming reservation at another St. Regis property.

Staff was horrib

Size of the rooms and bathrooms. Excellent restaurant.

The bed was too soft and impossible to turn over in. The curtains never closed all the way letting in plenty of light right on my face so my sleep was very disturbed.

Beautiful property with luxurious rooms and excellent service. My preferred hotel to stay at in Toronto.

I’d stay here again anytime

Location.

1-Non availability of an executive lounge, gieven that I have booked a suite. 2- inconsistency of house keeping services. Sometimes it is amazing, and sometimes below expectation.

5 of 5 During a family trip to attend a wedding, my family and I spent five days at the St. Regis in July. Although we initially encountered some complications with our booking, the Director of Operations, Christopher Bird, went above and beyond to resolve the issues and made sure our experience was exceptional. His professionalism and commitment truly turned things around for us.

Our current stay at the St.Regis Toronto has been one of the most frustrating hotel experiences we've had -- and easily the worst we've encountered at a Marriott property. We booked our stay weeks in advance, spending over 45 minutes on the phone specifically to ensure that our suite would have a connecting room for our young children. This was not a luxury -- it was a necessity for our family vacation. When we arrived, we were told the rooms did not connect. Rather, they were adjoining rooms. The only alternative offered was an upgrade to a two-bedroom suite -- for an outrageous additional $2,000 per night. That was simply not feasible. Instead, we were offered a one-bedroom suite for the first night with the promise that we'd be moved to a suite with an adjoining room the next day. We were assured our luggage would be transferred and our new rooms would be ready when we returned in the afternoon. None of that happened. When we came back at 3:30 p.m., the kids room still wasn't ready -- and our luggage hadn't been moved. We waited over an hour and the kids room still wasn't ready. When we were finally given access to the suite, the toilet was broken and the rooms were extremely warm (A/C not working properly - they offered us fans). We chose the St.Regis expecting thoughtful service, attention to detail, and an stress-free luxury experience. Unfortunately, what we have received is disorganization, poor communication, and a clear disregard for the commitment made at the time of booking. I expected much more from both the St.Regis brand and Marriott. Would not recommend for families or for travelers who rely on promises being kept.