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8 / 10 Guest Rating

Chez Elena Guesthouse

Calle Gonzalo Escudero S1-412, Urbanización Las Orquídeas, Quito, Pichincha, Quito, EC

Chez Elena Guesthouse - main view

About the Property

Luxurious Spa Amenities
Indulge in onsite massages, facials, and a spa tub for the ultimate relaxation experience. Stay active at the fitness center for a well-rounded pampering session.

Dining Options
Savor delicious meals at Chez Elena Restaurant or grab a coffee at the cafe. Enjoy room service or unwind with a drink at the bar/lounge. Breakfast is available to start your day right.

Convenient Services
Benefit from complimentary wireless internet, concierge assistance, and babysitting services. The property also offers shuttle services, a business center, and express check-in for a hassle-free stay.

Unwind in luxury at Chez Elena Guesthouse, where comfort and convenience meet seamlessly. Book now to experience the perfect blend of relaxation and top-notch services.

Facilities & Amenities

Fitness facilities
Express check-out
Area shuttle (surcharge)
Arcade/game room
Hot springs nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the guesthouse prior to arrival, using the contact information on the booking confirmation. Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Alcohol is not permitted at this property. Parking height restrictions apply.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent20 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

E
Elizabeth
Verified booking
Standard Room
Stayed in Jun 4, 2018

"Exceptional"

10.0

It’s a great place to stay! Paco and Elena will make you feel at home. We have stayed 3 times.

Helpful?
P
Pablo
Verified booking
Standard Room
Stayed in May 31, 2017

"Nice hotel "

8.0

The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Feb 24, 2016

"Great family staff. NOISY neighborhood. "

6.0

Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.

Helpful?
P
Piter
Verified booking
Standard Room
Stayed in Feb 9, 2016

"excelente Ubicacion"

10.0

De Colores! Esta Excelentemente ubicada cerca del centro historico de Quito, facil acceso en transporte publico, el trato del personal es excelente. Dios los bendiga!

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Dec 29, 2015

"Bare bones"

4.0

Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.

Helpful?
J
Joy
Verified booking
Standard Room
Stayed in Dec 8, 2015

"Go to a better hotel."

4.0

Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.

Helpful?
K
Keith
Verified booking
Standard Room
Stayed in Aug 10, 2015

"Spacious and clean"

10.0

Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.

Helpful?
A
Armand
Verified booking
Standard Room
Stayed in Mar 28, 2015

"Intéresses à y retourner"

8.0

Un milieu très familial, des gens tres accueillants et tres avenants. Au moins une personne sur place parle français et anglais. On peut obtenir de très bonnes informations sur les points d'intérêts a Quito et dans les environs. Acces facile a la vieille ville de Quito par autobus.

Helpful?
J
Jorge Enrique Gallego
Verified booking
Standard Room
Stayed in May 25, 2014

"Como seleccionan ustedes los hoteles que ofrecen?"

2.0

Terrible, no me recibieron en el hotel, que mi reserva estaba cancelada, que no habían habitaciones, fue evidente que tenían sobre vendido el hotel, por el campeonato Latinoamérica de BMX, al evento que fui, a las 2 de la mañana me toco salir a buscar otro hotel y lo encontré gracias a Dios, eso si la confiabilidad que pude tener con Hoteles.com se perdió por completo, es decir no los recomendaría jamás, ni a ese hotel ni a su sitio web... Pues lo que se gestiona con ustedes no los respetan los hoteles así de simple!!

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Mar 19, 2014

"personel aceuillant"

10.0

tres bon et en plus le fils dario parle couramment le francais

Helpful?
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