Holiday Inn Express Montgomery East I-85 by IHG

I like how the staff member handled my situation getting me out of room 1 and upgrading my room to a suite when room 1 was infested with gnats, and ants. Room 2: This room was very nice in that it was layed out nice, and had a nice view outside. I loved the shower and the supplies in the bathroom. They had hand soap, shampoo, conditioner, and body wash. Plenty of towels was provided.

My first room after I got settled in I noticed gnats and ants. At first I was going to try to stick it out, but once I got in bed, I noticed they were crawling in bed as well. I took a video and showed the staff. He initially told me they were booked and couldn't move me, and offered me linen to change the bed, which he tried to contact management to see what needed to be done to accommodate. Then he went up with me and saw for himself and he said this is unacceptable and I'll be right back with a key to another room. He handled it with. Room#2 I was upgraded to a suite, and it was nice. However, the AC was only in the bedroom portion and the sitting area was hot as a result of that. Additionally, the refrigerator had an odor, and the room itself had an odor. Luckily, I always travel with air freshener, so I was able to handle that.

Everything

Na

Very happy with my stay- 2nd time there

none

Tameka had the best customer service and helped me at check in. She went above and beyond to help me with my reservation.

N/A

0/10 don’t recommend

!! LOCATION IS STEALING MONEY !! On 02/14 I went in to pay at this location for my online booking a caucasion lady short white/grey hair stated that they don’t really accept in-town residents they really deal with out of town people coming in town , I then let her know that’s the first I’ve ever had to deal with that from any hotel and asked if I had to go about booking elsewhere she then stated she would have to get further clarification from her manager .. I haven’t received a call nor did anyone answer my call when i attempted to call for confirmation in regards to the stay i genuinely was interested in buying the room and intended on the services but I took my services elsewhere , on 02/16 i received a charge to my account that’s never been over drafted before for 160.15 which brought my account to a negative I’ve called the hotel and they stated since I’ve booked with booking.com i had to contact them so I did and as I’m going about initiating a refund booking.com sent and email to this location and called the location while i was on the phone , Holiday Inn location did not answer for the booking.com company booking.com company stated i would have to get the proper confirmation from the location but this location has yet been able to help me .. on 02\17 my mom contacted the manager and the manager stated the reason why my payment was not accepted when i walked into the hotel was due to an issue with my ID and i was trying to pay too early ..

Good selection

Nothing, everything was good.