The Rim Resort

Beautiful place. Nice, helpful staff. Great location on edge of old city. Highly recommend!

Everyone was amazing! So helpful and kind. Definitely a must stay!

Just go somewhere else. The whole property is very dilapidated and nothing like the pictures. It looks like it has been shut down for years. It was only us and one other couple staying during our time. The room was OK but there were ants everywhere. The staff was very nice and took care of the ant situation when we told them. Breakfast is very small but good. However there were ants all over in the cereal. Eggs made to order. They offer a shuttle service to and from the airport which was nice. I never write a review and hate saying bad things but I thought this one was necessary so other people don’t make the same mistake.

The Rim is well located to explore the old town with many cafes and restaurants nearby. Our room was spacious but the bathroom was in need of a refurb. Mouldy tiling in the shower was not very welcome! The pool, although rather cold, was a great way to cool off at the end of the day!

Great hotel in a great location! Staff was friendly and the mid-afternoon pool snacks and activities were such a nice treat.

A really warm welcome and everything you need. Loved the free airport shuttle and night bazaar shuttle. Free cultural activities by the pool each afternoon (some edible) and good facilities in the room. It does have some ‘rustic’ charm and for some might be too far from the main attractions (around 10-15 minute walk) but we were very happy.

the room is big, beautiful and well furnished. The food very tasty, breakfast is fresh and a lot of variety of food.

We stayed five nights. This is a good hotel. The staff are very polite and attentive, service is excellent. The staff go out of their way to help with any queries. We were travelling with our ten month old baby, and were given a baby cot and allowed to check in several hours early. This was a really nice touch. There was very noisy building works going on in the building adjacent to our hotel during our stay. There was also planned maintenance work going on at the hotel. We were not told of this in advance of us arriving. The manager told us that the building works next door should have finished in December, and were running late. He had also been told that the builders would not start work until the afternoon; they started each morning at around nine thirty. Our room was immediately adjacent to the building site, but we were offered a new room the opposite side of the hotel, and a discount on the first few nights when we had been affected. This was hugely appreciated by us. The rooms are immaculately clean, and well presented with lovely balconies overlooking the pool. Breakfast is excellent and served in the adjacent restaurant (which seems pretty much abandoned at other times of the day). The location is good for most sites being just in the old city. Most good restaurants are a short tuktuk or taxi ride away. The pool unfortunately is very cold.

Amazing customer service! This is our absolute favorite place to stay when in Chiang Mai - yes, the facilities and food are wonderful but that staff and customer service are exceptional.

This property is our favorite in Chiang Mai! The staff is absolutely unbelievable! They work extremely hard to serve our every need and are incredibly kind and helpful. From the check in staff to the restaurant staff, and even the drivers of the shuttle, their customer service is unmatched in the region. Thank you for your continued incredible service! By the way, I have stayed at this hotel now a number of times and have had the same incredible service every time - this shows remarkable consistency which I greatly appreciate. I can rely on this hotel staff for a remarkable experience in any season.