Homewood Suites Charlotte Ayrsley

Needs to be upgraded and better cleaning. Room had dust and smelled like mildew.

I really enjoyed my stay at Homewood Suites. The room was very comfortable and the in room kitchen and full size fridge gave me a lot of flexibility for quiet meals. I was participating in a conference at Embassy Suites, and although was initially disappointed that the conference room block was full at Embassy Suites, I was delighted that I only had to walk across the drive to get from Homewood Suites to the conference center. So convenient and a little more affordable!

I was completely satisfied with the facilities and staff.

Beautiful area with friendly staff. Breakfast was fresh and lots of places to eat in a walkable distance.

The cleanliness. The location

No free drinks

The Hilton Homewood was incredibly disappointing! Firstly there are three different Hiltons all in the same area, so please DOUBLE CHECK you have the correct one! The wear and tear is evident, the rooms are not cleaned properly, dirty dishes in the dishwasher with a sticker saying clean dishes, even after changing rooms initially. Found hairs in the bed yet sheets were supposed to be freshly laid, Lamp shades dirty, the switches dusty and dirty, bulb not working. Draws handles dirty in kitchen and bathroom. Fridge excessively noisy difficult to get a good night sleep. Overall I was trapped as they would not refund even when asked to move to the next door Hilton. The most disappointing hotel experience in any US hotel. Wii definitely NEVER stay in another HILTON. The front desk is friendly, however, this does not excuse the cleanliness and standards. The front desk offered a nights refund due to complaints, however the booking team refused flat out. Shockingly Awful. Don't GO. FULL STOP.

We stayed at this pet-friendly hotel for two nights, prior to our flight to London. The hotel is well situated for the airport, being about 12 minutes away. Our accommodation was comfortable and the daily hot breakfast was very welcome. But the real stars of the show are the staff. During our stay our little cat was lost. Every single staff member, managerial, reception, housekeeping etc.went the extra mile. We were shown kindness, empathy and concern during the 24 hours that our kitty was missing. She was found trapped in the box spring, an issue that does need follow up! We would like to extend our heart-felt gratitude to all members of this excellent professional team. The hotel is fine, but the team made our stay truly special! Once again, thank you!

My only complaint was lukewarm eggs and sausage at breakfast. Staff members were very friendly!

Parking can very tricky but overall awesome!

I only like the location where the property is located.

I didn’t like the bed wasn’t clean. The room smell like urine. The cleaning person pooped in the toilet and left there evidence. No came to tidy up the room while we was there for three nights and four days. I had to keep asking for things. My 2 year old son slept in the bed with pajama clothes on and woke up with rash all over his body.