Grace Bay Suites

This was our second time we stayed in your hotel last June for one week and we decided to come back this year, October,4th to 11th Your stuff is great rooms were very very clean and roomy. No problem with noise. We have one complaint as the odor outside the hotel unfortunately we could not bear the odor and could not spend any time by the pool. JD

The term “The All New” should not be used in the title because in my experience it misleading. Especially the shower, I did not see anything new about it, except for the soap and conditioner dispenser. Everything thing else was just ok, average. The sheets are not changed every other day, but once a week. As for towels, I had to ask for clean sets. The property that I stayed near Danny Buouy, is not at the beach front as the picture shows, but within short distance walk. The walk was nice and short once I found the entrance to the beach. The building is located in the central of the busy business area.

The beds were very comfortable. I also loved the balcony and pool setting!

The bathroom didn’t smell good and it can use some updating!

There was mold in the room, torn patio furniture, the front door barely closed. Checked in and 30 mins later checked out to stay at another hotel. Very unacceptable, eyesore, citizens of Turks in front of the “renovated hotel” drinking/smoking. I try to find the good in a bad situation but this was totally by far the worst experience. Imagine you flying from DC to Turks for your birthday week and you come to a slumlord trenches. Unused, vandalized vehicles behind the property; it was a good picture. False advertisement at its finest. Don’t get me to mention the “lobby”. The concierge was nonchalant about my feelings. I will be calling the higher ups on this. And to add, it’s non refundable! I don’t leave bad reviews but this right here needs to be said! There’s no way I could’ve stayed my 5 days there. I’m a senior citizen and having to carry my luggage 2 flights of stairs, no bellboy to help etc. Stay at your own discretion, don’t let the price nor pictures fool you!

Stay away from this place!

The rooms were relatively clean, but the rest of the property looked pretty bad and was badly kept. There seemed to be fall or trip hazards everywhere. Also, the air unit in two of our rooms leaked right in front of the door causing a slip hazard everytime we entered. The maintenance was informed, but nothing was done. Overall, it was decent for the price but I would not stay there again.

Had a room with mold and a kid that has allergy. Second room had a bug and lizard but you are in tropical area. Over all they were super helpful and every complaint we had they correct immediately. Also hotel is in the back parking lot as a restaurant if you gps is confused

Excellent

Great affordable place to stay, walking distance from any where in Grace Bay.