The Riverside Hotel

Comfy bed

No coffee(usually hotel prepared instant coffee in the room) no Microwave in a room (when we needed it should go down ground floor) poor condition of elevator(looks like too old or constructing elevator) swimming pool is not allowed infant.(we booked a hotel for going swimming pool)

This place has wonderful and professional staff, and honestly, the rooms are decent. But here’s where it goes downhill… The weekends are packed with weddings or other events on the 5th and 7th floor. That’s not an issue, but trying to get an elevator is a real pain. Sometimes you’re pressing for an elevator, and then, the elevator is going up and down, and all over the place, but just not picking you up. So then other people end up button-mashing for the other elevators, and it kinda’ holds up the process. PLUS there are no stairs to use except for emergency situations, if you can find them. I mean, there are other elevators scattered through this building, why aren’t they dedicated to those floors? People keep crowding up these elevators that the staying guests are using. Not to mention, because of the events, traffic to here is a PAIN! If someone’s meeting you here, getting dropped off is not easy at all. Oh, and just to be clear, the fee for losing your card is 11000Won (less than $11, depending on exchange rates). Annoying, but they let you now upfront. Worst of all though, is about 2.5hrs before checkout, they actually cut off your internet. Seriously? Oh, but connect at your own risk, because there’s no encryption, so I guess that saves them money on having to hire a full IT team to manage map out and manage their network. Anyways, time to get out of this place.

Need to renovate the place is too dated. Also concierge feels not helpful, when we checked in they did not bother to show us where is the lift to get to the rooms as it is not that obvious from the reception area. Cannot recommend the hotel and will not consider next time I am around Gangnam area and looking for a place to stay.

The location and size of the bed was great!

Everything else! The rooms were incredibly dirty, everything looked poorly maintained and old. There were electrical cables hanging in the shower and the toilet leaked with every flush. The fact that there are so many shows and events happening in their many halls means everything is chaotic and their lifts are not in sync so simply going to your floor was a 10 minute task. Lastly the hotel is not very international accesible, nothing is translated in English so we waited for 30 minutes at the restaurant reception to check in only to finally be told it’s the incorrect place.

This hotel has a nice lobby but the rooms are so old and dirty. The grey carpet is almost black with dirt, the smell is fishy in the hallways, the rooms have broken cabinets, had fruit flies and small cockroach. There was a problem with their room door (wouldn’t fully close) and the air conditioning would turn to heater! We had to call multiple times. They refuse to refund us so we ended up paying for another booking at another hotel. The Wifi was almost non-existent . It will connect for 20 seconds and will stop. They said they do not have good WiFi and cannot do anything about it. The only good thing I can say about this hotel was the restaurant at the lobby. Food was ok.

Decent sized comfortable triple room

No breakfast. Paid for pool, not included! Leaking bathroom, broken lights and air conditioning

Basics for what you would expect from a 3-star hotel is there.