Sheraton Grand Hiroshima Hotel

Great location. Right beside train station with lots of fantastic restaurants near by. We were able to walk off the train and be at our hotel in 5 mins.

Nothing. The only thing I’d mention is that they need new hairdryers. The one in my room is ancient. Every where else we stayed had dysons and refas. Of course not a big deal but just thought I’d mention.

Nice space and comfortable room and bathroom. Good gym and pool. Great location for trains.

Wasn’t ready to get into when agreed at 3pm for in at just after 4pm in the end.

Location, 1 min walk from the station

Nothing, all was good

Tout était parfait ! Difficile d’énumérer toutes les qualités!

Rien à redire.

Not sure how people can rate this hotel any worse than 4 stars. First of all, itis at the best location in Hiroshima, right next to the station. Rooms from 7 th floor up, good views, though the surroundings is not spectacular. We did not use the breakfast, lots of good options right next door, why go for a traditional buffet. Rooms are really nice, large, all amenities you can think of, including both a coffee and tea maker. Also purified water fountain in the room. Very nice staff, decent lobby bar, though not cosy. Enjoyed every moment

La chambre est grande et le lit confortable. L’hôtel est très bien situé à deux pas de la gare.

Le restaurant de l’hôtel était moind’etre a la hauteur du standing escompté. Tant le petit déjeuner que le buffet du dîner étaient très décevant. Le restaurant japonais est cher mais de qualité.

Great location located right at the train station. Beautiful hotel with spacious rooms and lovely dining options downstairs.

Lovely clean modern hotel. Spacious comfy rooms and ideal location for transport, restaurants and shopping. Staff were excellent too.

This was one of the most uncomfortable and disappointing hotel experiences I’ve had in Japan, especially for a property branded as Sheraton Grand. During my stay, I became unwell and missed a restaurant reservation arranged through the hotel. I immediately explained my condition and even offered to pay the cancellation fee. Despite this, I was repeatedly pressured by the hotel staff to settle the payment in person, including multiple late-night calls between 9:00 PM and 10:25 PM while I was clearly unwell and trying to rest. I genuinely felt questioned, chased, and pressured, which is completely unacceptable — particularly when the guest is sick and fully cooperative. Instead of offering reasonable solutions, staff continued to insist that I leave my room late at night to settle the matter. This created unnecessary stress and significantly impacted my stay. To make matters worse, there was incorrect documentation provided at check-in, listing a different cancellation fee amount, which added further confusion and frustration. While the hotel later apologized, they framed their eventual solution as a “special exception,” when in reality it was simply the most reasonable option from the beginning. No compensation or meaningful gesture was offered despite the poor handling of the situation. Additionally, the rooms themselves were extremely outdated and had a noticeable unpleasant smell, far below expectations for a Sheraton Grand property. The hotel overall feels tired and in need of renovation. Overall, the experience lacked empathy, professionalism, and proper guest care. For a Sheraton Grand — and especially given the reputation of hospitality in Japan — this experience was surprisingly poor. I left feeling frustrated and disappointed, and I would not stay here again.